The IT Shared Services Leader will be responsible for overseeing the delivery of IT shared services for APME region. This role requires a seasoned professional with a minimum of 15 years of experience in IT service delivery, demonstrating a strong track record of managing and optimizing shared services in a complex, multi-functional environment.

• Lead and manage the IT shared services team to ensure high-quality service delivery and operational excellence.
• Develop and implement strategies to optimize IT shared services, aligning with business goals and objectives.
• Oversee the design, implementation, and maintenance of IT infrastructure and applications to support shared services.
• Ensure compliance with industry standards, regulations, and best practices in IT service management.
• Foster a culture of continuous improvement, innovation, and customer-centricity within the IT shared services team.
• Collaborate with cross-functional teams to identify and address IT service delivery challenges and opportunities.
• Manage budgets, resources, and vendor relationships to ensure cost-effective and efficient service delivery.
• Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs) to drive accountability and performance.
• Provide leadership, mentorship, and professional development opportunities to team members.

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is preferred.
• Minimum of 15 years of experience in IT service delivery, with a focus on shared services.
• Proven experience in leading and managing large, diverse IT teams.
• Strong knowledge of IT service management frameworks (e.g., ITIL) and best practices.
• Certification in ISO 27001 preferable
• Excellent strategic planning, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Demonstrated ability to manage budgets, resources, and vendor relationships.
• Experience with cloud computing, cybersecurity, and digital transformation initiatives is a plus.