Working at wienerberger offers exciting challenges every day. We are looking for people who share our values and take new paths with us. Apply now and let’s shape the future together!

• Ensure the smooth operation of IT shared services, supporting internal customers with infrastructure and applications incidents, requests, and changes. This involves managing a team of solution experts, setting priorities, and resolving operational issues
• Identify opportunities for improving processes and efficiency within the shared services teams
• Implement best practices and continuous improvement initiatives to enhance service delivery and operational effectiveness
• Lead, mentor, and develop the IT shared services teams. This includes managing performance, providing training and development opportunities, and fostering a collaborative and productive team environment
• Managing and controlling the budget for IT shared services in different countries, ensuring cost-effective use of resources and adherence to financial constraints

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Several years of experience in IT service management or a related field.
• Proven experience in a leadership or supervisory role within an IT department
• Experience in and with the area of IT infrastructure
• Experience in budgeting and forecasting and communication to C-Level authorities
• Strong leadership and team management skills.
• Ability to mentor and develop team members.
• Proven ability to lead cross-functional teams and projects.
• Strong communications skills in German and English
• Experience with IT Service Management (ITSM) frameworks like ITIL (Information Technology Infrastructure Library) is an advantage