The Senior IT Manager will manage and direct the company’s information technology (IT) operations and infrastructure, ensuring the department provides efficient and effective technical support service.

This is an on-site position at Opentrons headquarters in Long Island City, NY. Occasional travel to other locations may be required.

Job Title: Senior IT Manager

Reports to: Chief Technology Officer

Direct Reports: Yes

FLSA Classification: Exempt

Location: Innolabs – Long Island City (Queens) NY (with occasional travel)

• Leads development and implementation policies, processes and best practices for the organization’s systems and IT department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Responsible for managing, hiring, supervising a team of IT employees and ensuring the team is providing prompt and quality service to all employees of the organization.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• Evaluates providers of IT services (vendors), negotiates contracts and deal with the vendor lifecycle
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Oversees security of systems, networks, and enterprise information.
• Facilitates IT security audits or investigations.
• Develops and maintains relationships with external IT vendors and service providers. Capable of negotiating contracts with external vendors.
• Identifying and acting on opportunities to improve and update software and systems
• Performs other related duties as assigned.

Education

• Bachelor’s degree required or equivalent experience

Experience

• Information Technology Department:
  • At least 10 years of experience working in IT departments
  • A strong foundation of maintaining the IT security & infrastructure for a mid-sized organization
  • Ability to assess the information provided by Help Desk in troubleshooting and determining source of problem; either software or hardware
  • Experience making strategic decisions to optimize the efficiency of IT operations and departmental processes
• Software License Administratio
  • Manage and administer licenses for software and application services to ensure employee access (Google Workspace, JIRA, Slack, etc)
• Hardware
  • Computer inventory management; laptops, keyboards, monitors and other basic accessories
• A/V Equipment Management:
  • Understanding of Audio Visual setups for an office environment for conference rooms and onsite events
  • Oversee AV project delivery, operating AV equipment as needed
• People Management:
  • At least 3 years of experience managing an IT team
  • Skilled in interpersonal relationships including clear communication skills, planning, organization and setting priorities
  • Ability to delegate responsibilities and grow the skill sets of their direct reports
  • Experience training and hiring for a growing team

• Vendor Management:
  • Experience negotiating and signing large contracts within operating budgets
  • Ability to maintain relationships and strategic partnerships with vendors

• Excellent communication skills, which allow for troubleshooting and problem solving via oral and written communication.
• Demonstrated ability to follow up on multiple priorities simultaneously to accomplish all tasks without sacrificing quality.

Working Conditions and Physical Effort

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, phone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Ability to sit at a desk in front of a computer screen for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio)
• While onsite, physical effort may include exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Possible infrequent travel to other locations where Opentrons has a presence