Jardine Service Centre is an organization fully owned by Jardine Matheson in Hong Kong which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in China in 1832. JSC is responsible for providing back-office support to business units of Jardine Matheson (JML) by administrating transactional and rule-based activities including Finance, HR, IT and Procurement. We aim to deliver world-class services to our customers in a cost-efficient manner via process standardization, application of state-of-the-art technologies and process simplification.

As part of Jardine Service Centre, we are looking at establishing application support teams for a number of our target systems such as Microsoft Dynamics D365, Tagetik, ServiceNow, Workday, Peoplesoft and Salesforce. Our aim is to provide better technical support, enhancements and to take advantage of the SaaS product roadmaps and upgrades. We are looking for someone to structure and plan this exciting plan.

• Oversee the day-to-day operations of the IT shared services team, ensuring the delivery of high-quality IT services to internal and external stakeholders.
• Develop and implement IT service management processes and best practices to improve service delivery and operational efficiency.
• Manage and monitor IT infrastructure and Development Team
• Collaborate with other IT teams and business units to identify and address IT service needs and requirements.
• Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service performance.
• Lead and mentor a team of IT professionals, providing guidance and support to ensure their professional growth and development.
• Manage IT budgets and resources, ensuring cost-effective delivery of IT services.
• Identify and implement opportunities for process improvements and automation to enhance service delivery and operational efficiency.
• Ensure compliance with IT policies, procedures, and regulatory requirements.
• Stay up-to-date with industry trends and best practices in IT service management and shared services operations.
• Application Maintenance Services (AMS): Oversee the AMS team to ensure the effective maintenance, support, and enhancement of business applications. This includes managing application updates, troubleshooting issues, and coordinating with vendors for advanced support. Ensure that AMS processes are aligned with business needs and that service levels are met or exceeded.

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 10-12 years of experience in IT operations, with a focus on shared services, Software Development and IT infrastructure management.
• Strong knowledge of IT service management frameworks (e.g., ITIL) and best practices.
• Proven experience in managing and leading IT teams.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Experience with IT budgeting and resource management.
• Knowledge of IT security and compliance requirements.
• Ability to work in a fast-paced and dynamic environment.
• Master’s degree in information technology, Business Administration, or a related field.
• Certifications in IT service management
• Experience with cloud computing and virtualization technologies.
• Knowledge of automation tools and technologies.