The role reports to the Accounts Payable Director. In this role you will be responsible for overseeing all accounts payable related activities across the United States including, supplier management, invoice receipt and processing, payment processing/disbursements and help desk. These activities are being performed by an outsourced and offshore resources in India and LATAM. The individual will also partner with the accounting team, treasury and procurement teams and other teams. The individual would be accountable for resolving any issues, escalations as it relates to accounts payable.

• Manage accounts payable functions including supplier management/administration, invoice receipt and processing, payment processing/ disbursements, Coupa testing, as well as reconciliations
• Oversee the day-to-day accounts payable activities performed by the outsourced and offshore teams and HelpDesk using a ticketing tool
• Hiring, training, mentoring and evaluating the accounts payable team
• Monitor the performance of the outsourced & offshore team, review SLAs and recommend process improvement
• Work with the operational teams across the United States
• Provide excellent customer service by proactively managing issue resolution
• Ensure that all processes across all teams are documented and maintained
• Provide samples to internal and external auditors
• Work in EST time zone (this role is 100% onsite)

Education

• Bachelor’s Degree required, preferably in Accounting, Finance or other related fields.

Previous Experience

• A minimum of 7 years of accounting experience specifically in accounts payable
• 4 or more years of supervisory experience managing an offshore and outsourced team preferably in India
• Thorough understanding of PO invoices and approval workflows for non PO invoices
• Experience with Mergers & Acquisitions
• Experience working in a multi-entity environment
• Minimum of 2 years working for a public company
• Experience working with/in consulting firms or large multinational businesses
• Experience working in a multi-function shared services and/or outsourcing environment

Targeted Competencies

• Strong interpersonal skills for interacting with cross functional teams and upper management
• Strong analysis, problem solving and decision-making skills
• Strong dispute resolution and mediation skills to handle issue escalation and resolution
• Understanding of tax reporting and W9s as it relates to vendor onboarding
• Excellent customer service and negotiation skills and ability to work in a team environment
• PC proficiency using Google Suite
• Experience with Coupa and NetSuite, a must
• Expense review and processing using Concur a plus
• Zendesk a plus, a ticketing system a must
• Ability to analyze information and processes
• Comfortable multitasking and working in a fast paced environment
• Experience with shared services/business process outsourcing finance support model