As with everyone on the Enterprise Technology team, our intentional focus on diversity, equity, inclusion and belonging as well as culture and communications are core responsibilities in this role. With an increased emphasis on authenticity, compassion, and inclusivity, this position strives to embody and advance our Enterprise Technology Positive Core.

• Develop and execute a strategic plan for Technology Shared Services in alignment with ASU’s charter and Enterprise Technology’s strategic priorities including Generative AI based on a shared vision centered around outcomes, stakeholder engagement, execution, and delivery
• Provide inspirational leadership and coaching to a team of technologists responsible for delivering and supporting a wide range of services including collaboration tools, communication platforms, Mergers & Acquisitions, vendor relationship management, as well as other service delivery functions
• Foster a culture of collaboration, empowerment, continuous improvement, continuous learning, and accountability toward developing a high-performing team
• Build and nurture strong relationships with key stakeholders, including executives, and technology partners across the university to become a trusted partner
• Develop and implement strategies using industry-proven methodologies and best practices for service ownership and service delivery
• Establish and monitor metrics to track performance, identify strategic and tactical opportunities, and to inform decision making
• Drive strategic direction of a large software and tools portfolio including planning, optimizing value, budget allocation and cost containment, and risk mitigation with supporting business acumen
• Navigate leadership in a matrix organization while diplomatically driving ruthless prioritization
• Bring enthusiasm, creativity, and a purpose-driven approach
• Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms — collaborating across our teams as well as participating in ET/ASU events and programs
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment

Minimum Qualifications

Masters degree in a field appropriate to the area of assignment, and eight (8) years of related administrative experience which includes five (5) years of supervisory experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved.

Desired Qualifications

• Experience leading from the front in a dynamic technology organization
• 15+ years of progressive leadership experience in technology with a strong focus on service delivery and operations
• Strong technical acumen with 8+ years directly responsible for building and delivering technology solutions
• Effectively and regularly communicates and collaborates with cross-functional teams both inside and outside of a technology organization
• Ability to navigate ambiguity with stakeholders and technology teams from concept to execution through to implementation
• Willingness to dive into the work, when needed, to demonstrate how work is done to assist in driving initiatives to completion
• Has a growth mindset and embraces continuous improvement whether refining current frameworks or implementing a new approach
• Proactively identifies and communicates critical risks to leadership
• Fosters a safe psychological space for all teammates where everyone can thrive
• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment