At Siemens Global Business Services (GBS), we shape the Shared Services landscape of the future by supporting companies in all sectors worldwide. We aim to excite our customers through providing value generating and high-quality solutions appropriately tailored to their needs.  Our mission is to seamlessly integrate, digitalize, and optimize business processes in areas such as Business Administration, Human Resources, Supply Chain Management, Sales, Marketing and Engineering and many more.

Under the Global Business Services umbrella, Hire-to-Retire (H2R) serves as the key operational partner to the Siemens HR function as well as our external customers.  As many of our customers are accelerating their HR transformation (some in differing directions!), we are increasingly focused on enabling their value statements: streamlining, standardizing, and digitalizing both our service portfolio and platform solutions while at the same time offering adding flexibility to be futureproof.

Within the GBS Hire-to-Retire (H2R) organization, we are looking for a Regional Customer Relationship Manager. This role develops strong customer partnerships while co-creating solutions to deliver true values and are part of an exciting journey to transform HR operations for our customers worldwide.

• Responsible for account management across the America’s Region for GBS H2R, cultivating a customer centric relationship, focused on outstanding service delivery and business value creation.
• Collaborate closely with our Service Lines, Global/Regional CRM’s, Portfolio and Financial teams to exceed customer expectations and achieve a purposeful service delivery and an effective customer lifecycle.
• Drive continuous alignment and harmonization across Hub CRMs to prepare and conduct customer meetings in close collaboration with our leadership team and Service Lines.
• Guarantee consistent interaction towards the customer by building and maintaining an effective customer network across customer hierarchy levels.
• Active portfolio and demand management for the region, leveraging white spot analysis and Salesforce, while interfacing with Service Line leaders, GPO, CRM and Customers.
• Prepare, coordinate, and negotiate proposals/contracts in cooperation with Finance, Legal, Service Line Leaders and Product Manager.
• Organizes and prioritizes critical issues/escalation for Service Line/Business Line Heads to facilitate efficient decision making and internal/external communication.
• Contribute towards cross-Business Line value-oriented solutions, and drive to identify and develop opportunities, particular in the field of innovation and digitalization.
• Initiate customer-specific services and solutions in collaboration with our Portfolio team to facilitate and contribute to global and cross-Business Line contract negotiations for services and solutions.
• Manage internal and external communications with customers and team members.
• Partner closely with Business Line Head to understand the daily operations by interacting and engaging across service lines and with customers.
• Attends meetings on behalf of Business Line Head

• Bachelor’s Degree Required. Master’s Degree in Business Administration, Organizational Development or Human Resources, a plus
• At least 5 years’ experience in Business Process Outsourcing, Account Management/Project Implementation or Human Resources.
• Proven experience in a shared services or HR services environment and strong understanding of HR processes and practices, with the ability to translate customer requirements into effective solutions.
• Proven experience in establishing and managing customer relationships, ability to interpret needs/gaps/business opportunities and drive end to end outcome.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence stakeholders at all levels in a global, cross-functional team environment.
• Demonstrated ability to manage multiple customer accounts simultaneously and analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
• Strong skill set in ability to market the business and leverage tools to share the overall experience and value add of services.
• Experience in partnering with multi-disciplinary teams, including program management, services, projects, and operations.
• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions and results-oriented mindset with a focus on both customer satisfaction and revenue growth.
• Strong financial insight.
• Fluent in English, any other language is a benefit