The HR Operations Manager will oversee comprehensive human resources administration across the US and support global HR initiatives. This role will manage escalations, mentor HR assistants, and take ownership of the new joiner processes. The HR Operations Manager will independently manage their workload while ensuring effective administration throughout the employment lifecycle.

• Assist the Head of HR Shared Services in managing the HR Services team, ensuring daily priorities are clear and aligned.
• Oversee transactional HR processes, including onboarding, job changes, secondments, leavers, retirements, work experience, and contract renewals.
• Provide performance updates to the team on key metrics and indicators to improve service levels.
• Respond to internal inquiries, managing them from initial contact to closure, ensuring timely and accurate advice is provided.
• Handle external correspondence, such as employment verifications and mortgage/rental applications.
• Ensure documents are updated to reflect new legislation or policy changes.
• Participate in HR projects, maintaining accurate information in HR systems and other filing systems.
• Build and maintain strong relationships within the HR team.
• Provide feedback to team members, recognizing achievements and identifying areas for improvement.
• Engage in process improvement discussions and implement necessary changes.

Key Requirements:

• Proven experience in customer service within a professional or commercial environment.
• High proficiency in IT skills, particularly MS Office and Excel.
• Ability to maintain confidentiality and handle sensitive matters effectively.
• Strong written and verbal communication skills, with fluency in English.

Desirable Experience:

• Previous experience in law firm administration.
• Prior HR experience.
• Familiarity with Workday or other HR databases.