A large, exciting business going through a transformation.

• Support the development and implementation of the unit’s strategy, objectives, policies, and operational plans.
• Review service requests to determine their nature and scope, identifying unique requirements and implications.
• Prioritise service requests based on urgency and alignment with organisational goals.
• Manage the delivery of service engagements, monitoring progress and compliance with timelines and objectives.
• Support the review of services and maintain the taxonomy framework.

• Bachelor’s degree in Business Administration or a related field.
• Professional certifications in project management, service delivery, or related areas.
• Extensive experience in service delivery within complex organisational settings such as a large holding group, or a shared services function.
• Proven experience in service planning, qualification, and delivery oversight in a complex organisation.
• Experience in project management and coordination, with a track record of successful service delivery.
• Strong analytical and decision-making skills for effective service qualification and prioritisation.
• Expertise in project management and service delivery methodologies.
• Proficiency in Arabic is highly advantageous.