The PTP Business Process Owner (BPO) is a divisional position within the Business Process Excellence (BPE) Group focused on development, governance, and sustainment of integrated Procurement and AP related processes. The role will drive operational efficiencies and financial returns for EMEA APAC through continuous improvement of PTP processes.  Key areas include support of Ariba extension and S4HANA deployment, support for procurement improvement projects (both direct and indirect), for Concur and P-Card, as well as providing oversight/guidance on related policies.

The purpose of the PTP Business Process Owner (BPO) is to define, measure, govern and optimize the relevant end-to-end processes. This role entails enhancing process activities and components across the enterprise working with process leads, corporate leadership and business units. The BPO will guide the company via a hands-on approach from its early stages through process and system maturity. This role requires a robust continuous improvement methodology/perspective both strategically and tactically in addition to the ability to drive a large cultural change program across the business.

This role will have direct line accountability to the EMEA Business Process Excellence Director and dotted reported line to Global Business Process Owner PTP. She/he will lead a small team of process experts.

Support business case creation for Process Improvement Opportunities

• Identify process improvement opportunities across the division
• Gather data and baseline current process performance to substantiate business case creation for selected improvement initiatives

Monitor Process Performance & Identify Opportunities

• Monitor process performance and assist in resolving operational issues
• Proactively address negative KPI trends and propose corrective actions
• Support ongoing review of KPI process architecture and ensure process metrics are communicated and understood by all stakeholders impacting process outputs
• Collaborate with corporate functions, data owners/stewards, and peers to ensure consistency and alignment across policy, process, and data

Process design and System Management

• Support ongoing review and enrichment of process documentation (process maps, process catalogues, guidebooks, policies and procedures) and develop communication mechanisms with GBS operations and business unit for updates and process changes
• Create mechanism to continuously track, monitor and review deviations from process standards defined and documented
• Act as key resource for implementation and support of PTP systems and tools (Ariba, Concur, OCR, EDIs)
• Ensure that SAP and connected technology supports the PTP process effectively, work with IT to address system issues and improvements and work with BUs and GBS to address technology adoption gaps through trainings and change management

GBS center service delivery

• Through regular governance, ensure SLAs are met from both sides (client and GBS center)
• Review and approve by case Standard Operating Procedures, basis split of responsibilities agreed with countries
• Monitor operational incidents and co-create solutions along with GBS teams for service delivery incidents occurred

SKILLS AND RELEVANT WORK EXPERIENCE:

• Minimum 10 years experience in Finance and minimum 5 years experience with SSC/GBS/BPO
• Deep understanding of end to end Procure to Pay processes (Procurement, Accounts Payables, T&Es, Payments, accruals)
• Experience working with SAP; involvement in SAP deployment projects considered a big plus
• Experience working with or deploying PTP technology (ex. Ariba, Concur, OCR, workflows)
• Strong project and change management skills with the ability to lead cross-functional initiatives
• Excellent communication skills with the ability to effectively collaborate and communicate complex concepts to stakeholders at all levels of the organization and English proficiency level
• Proven track record of process optimization and implementing best practices to enhance efficiency and accuracy