Responsible for coordination, management and oversight of the global Account management team and the delivery of the client contractual for the clients of Cushman & Wakefield.

• Specific responsibility for the set-up, management and coordination of a new team performing data and financial management activities for the Americas region
• Manage an intensive tactical level collaboration with the Data and Finance groups as well as the in-country based Account Teams of Americas, EMEA and Global clients in order to deliver the contracted data management services and maximize the revenue
• Serve as an escalation point for all matters relating to a client within the assigned team
• Host weekly meetings with direct reports to help resolve client issues and challenges
• Provide a forum for managers to discuss concerns, clients, associates and highlights within the region
• Participate in regional governance calls and implement process changes
• Optimize the productive resources needed for the service delivery and define opportunities for operation efficiencies within the team and cross functional collaboration
• Support regional leadership with financial management activities
• Assist with oversight in client projects and provide integration support for client mobilisations
• Maintain and develop their direct reports‘ competence, motivation and engagement level
• Actively manage account talents by providing talent reviews, performance reviews and succession planning for all staff within the assigned region. May include 9 block ratings with the management team highlighting rising stars, low performing associates, and subject matter experts.

• BSC/MSC degree required
• 7 years data processing or real estate operation experience in international environment is required
• 5 years people management experience required preferably in shared services environment
• 4 years service coordination experience
• 3 years process transitioning experience
• Excellent written and verbal communication skills in English, knowledge of any other language is an advantage
• Advanced MS Office skills
• Client technology platform SME
• Able to recruit team, role and subgrade best fit team members
• Strong leadership skills
• Excellent analytical skills
• Ability to manage operational risk and deploy appropriate risk mitigation strategies