You will report directly to C-level stakeholders and play a key role in shaping the overall strategy of the financial institution’s Centre of Excellence. Your focus will be on improving operational efficiency, driving change management, and delivering innovative solutions in line with the bank’s transformation goals.

• Develop and execute a strategic roadmap for operational excellence and improved customer experience, aligned with the bank’s digital transformation agenda
• Lead transformation and change management initiatives, fostering a culture of continuous improvement and adaptability across the Centre of Excellence
• Identify and redesign inefficient processes to enhance productivity and optimize resources within the bank
• Collaborate closely with IT on solution design and work with Operations to successfully implement these changes
• Leverage business intelligence to align data-driven insights with transformation efforts, ensuring strategic goals are met
• Oversee workforce management, using data insights to boost employee productivity and engagement
• Identify and pursue growth opportunities, such as expanding shared services operations to new locations

• Bachelor’s degree in finance, business or a related field. MBA is advantageous
• Minimum 15+ years of experience in strategic roles within a bulge-bracket bank
• Strong experience in a shared services environment, with a focus on transformation and operational efficiency
• Proven success in leading large-scale change management initiatives
• Expertise in business intelligence and its application to transformation projects
• Strong leadership and stakeholder management skills