Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. This Designated Location MU Lead role is responsible for service delivery for the MU; providing guidance, training and support to enable optimum service. Work collaboratively with the MU Mobility Lead in the network being accountable for the end-to-end journey of travelers coming into the Market Unit.

• Responsible for Designated Location service delivery, processes and procedures.
• Own solution design of network level processes and implementation.
• Collaborate with stakeholders to ensure compliance and seamless execution of mobility processes, including HR, travel agencies, immigration experts, and policy teams.
• Engage stakeholders and other Market Unit Designated Location Leads to identify opportunities for process improvement and develop standardized procedures.
• First line of support for Mobility Service Lead providing guidance on policy and procedures to ensure consistency and quality
• Provide summary and recommendations for all cases escalated to Market Unit Lead
• Oversee the entire mobility process, monitoring the progress of each Mobility case, identifying bottlenecks, and implementing appropriate solutions to ensure timely resolution.
• Line management responsibility for Mobility Service Lead of Market Unit providing guidance, training, and support to team members.
• Oversight of supporting functions for Market Unit including tax, immigration, destination services and corporate housing to ensure cohesive service delivery.
• Coordination of Performance Achievement process and rewards
• Remain up-to-date on corporate mobility policies, regulations and best practices and provide guidance to team members on policy requirements and ensure adherence to company guidelines throughout the mobility process.
• Implement policies and processes in line with global standards.
• Collect and analyze data related to employee mobility, including case volumes, processing times, and customer satisfaction metrics. Drive insights from reporting and analytics to share and drive action with onshore lead and provide recommendations.
• Responsible for foundation skills
• Responsible for culture and soft skills
• Ownership of local comms and compliance adherence

• University degree holder in HR, Business Administration, International Relations, or related fields
• 10+ years working at multinationals and/or tech companies in global mobility or expatriate management
• 10 years of relevant Mobility experience in service delivery or shared services (EMEA, APAC & NORAM)
• Relationships and stakeholder engagement
• Escalations and issue resolution