For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. With 420,000+ employees worldwide, Teleperformance serves customers from 170+ countries in 265+ dialects!

Teleperformance’s Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

• Direct oversight of the Training and Quality Services team Ongoing management of Training management process with Clients, Training & Design Services, Client Services and the Operations teams.
• Ensure value-add solutions to be consistent and delivered across all Operations in all TP Philippines.
• Ensure appropriate levels of skilled trainers in order to achieve company and/or client required levels of performance by Agent / Client / Project Oversight of all training deployment of insights to Client Services and Operations Coordination of Training & design methods and practices with other Teleperformance subsidiaries on shared projects worldwide.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
• Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
• Will be handling multiple sites for a specific BFSI account.

• At least 5 – 10 years in the industry and 3 years management in a multi-client/multi-location account environment across the BFSI (Banking, Financial Services, Insurance) vertical.
• Extensive Training experience that can support complex account for Financial account.
• Critical thinking, proactive attitude, strong communication skills.
• Proven ability to manage within a budget, within multiple sites.
• Must be extremely detail-oriented with the ability to develop thorough corrective and preventative plans.
• Must be extremely articulate and present a professional image as this position will have contact with clients within TP Philippines.
• Experience with standard business applications including MSOffice.
• Strong team-building and leadership skills focused on .
• production-oriented goals Able to manage multiple priorities.
• Internal knowledge of TP Philippines Services processes.
• Travel to various worldwide locations may be required.