Reporting into the Head of Business Process Excellence the Order to Cash (O2C) Global Process Owner (GPO) for SAP is responsible for overseeing and optimizing the end-to-end O2C processes. This role involves designing and implementing standardized processes, ensuring compliance with industry standards, and driving continuous improvement initiatives. The O2C Global Process Owner works closely with various stakeholders across regions and functions to achieve operational excellence and enhance customer satisfaction.

• Define, implement, maintain and manage the global O2C process, ensuring standardisation and simplification of processes.
• Work with the Delivery team to embed process enhancements while working to transform O2C processes ensuring alignment to process standards and policies.
• Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardisation, simplification efficiency and effectiveness.
• Work closely with key stakeholders including the delivery teams, finance, IT, sales, and customer service departments to align processes and ensure seamless integration.
• Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the effectiveness of the O2C process.
• Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organization.
• Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the O2C cycle .
• Collaborate with IT to implement and optimize O2C systems and tools, ensuring they support the global process requirements.
• Develop and deliver training programmes to ensure key teams and stakeholders understand and adhere to the global O2C processes.
• Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections.
• Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO.

Skills & Abilities

• Ability to think strategically and align O2C processes with organizational goals.
• Strong leadership skills to drive global initiatives and influence stakeholders.
• Skilled in identifying issues and developing effective solutions.
• Excellent verbal and written communication skills, with the ability to communicate effectively across cultures and regions.
• Strong attention to detail and accuracy in work.
• Ability to work collaboratively with cross-functional and cross-regional teams.
• Capable of adapting to changing business needs and environments as well as being able to deal with ambiguity.
• Ability to be pragmatic when designing solutions to get the best outcomes for Business and GBS teams
• Proven ability to work to stringent deadlines.
• Flexible and adaptable.

Qualifications

• Bachelor’s degree in a related field.
• Ideally a qualified accountant (eg ACA, CIMA etc)
• At least 8 years experience in O2C
• Extensive experience in Order to Cash processes, preferably in a global or multinational environment.
• Proven track record of process optimization and continuous improvement.
• Highly skilled in coaching and mentoring of non-direct reports with advanced influencing abilities including the ability to lead without direct authority.
• Knowledge of working in global business environment with sound understanding of global process and transactional flows
• Knowledge of dealing with mergers, acquisitions and disposals
• Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
• Excellent communication and interpersonal skills.
• Proficiency in O2C-related software and ERP systems (e.g., SAP).
• Knowledge of relevant industry standards and regulations.
• Ability to work collaboratively as part of a broad multi-functional team
• Familiarity with automation and digital transformation initiatives in the O2C domain
• Experience with Microsoft Office Suite of applications

Preferred Qualifications:

• Master’s degree in Business Administration, Finance, Supply Chain Management, or a related field.
• Certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Experience with project management and change management.