Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.

Join us in one of our 3 service centres: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

As a Service Unit Manager, you will lead and develop a team of ~50 people responsible to:

• Improve processes in the scope of the service Unit with a customer-oriented approach
• Ensure compliance activities for your scope of services
• Managing and developing your team
• Contribute to Service Line transversal initiatives
• Manage audit relationship and audit process
• Support Group transformation

Manage Entity & Staff

• Define, review and update the Service Unit vision and strategy – to drive the modernization and simplification of the process, harmonizing the process while reducing risk and complexity
• Set priorities for the Service unit in line with overall Group ambition
• Define and/or review the roadmap to drive the Service Unit transformation with the team, identifying resources, costs
• Manage Service Unit budget and plans adapting costs and organization to the top-down requirements, with process initiatives and adjustments
• Decide on staffing and hiring in agreement with superior management
• Manage succession plans and facilitate the growth of all team members through learning and career development.
• Cascade down information to his/her entity (understandable, relevant, timely)
• Act as a change agent and promote spirit of accountability and compliance within the team

Manage performance

• Be accountable for service delivered, performance improvement and internal controls
• Manage significant escalation and ensure root cause resolution in case of service failure or escalation
• Drive individual and team performance

Manage stakeholders

• Collaborate with other Service Lines and BSA on alignment of strategy, roadmap, talent management and opportunities for improvement.
• Promote collaboration with the main stakeholders in order to improve the insights, compliance and service level
• Collaborate with IT team to implement new tools

Ensure compliance with local & Group policy

• Ensure the application of Group standards for the entire set of activities managed by the Service Unit
• Continuously adapt the process in order to cover any change which might occur in the Service Unit activities perimeter, internal (e.g. ERP changes, new procedures) or external (e.g. legislation) to ensure the final result.

Service Ownership (optional depending on domain)

• Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategy
• Design, improve and document services/processes to achieve business and users’ objectives in the most efficient and compliant way
• Contribute to Group policy and compliance rules definition
• Define Service Level Agreement and related KPIs to reach user needs and best-in-class ambition
• Benchmark to ensure alignment with World Class organization, process optimization and best practices
• Define the best make & buy approach and select the required external services to support the process
• Drive collaboration and process change management between all functions and businesses
• Unlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savings
• Ensure prioritization on projects and Continuous Improvement initiatives to leverage the resources
• Define Internal controls
• Contribute to global BCP definition and implementation

Education and Experience

• Master’s degree in the relevant domain
• Minimum of 8 years’ experience in the relevant domain, preferably in manufacturing environment
• Experience in Team Management

Skills and behavioral competencies

• Proven leadership and people management skills
• Great sense of initiative, good communicator and capacity for «deep dive »analysis.
• Have a strategic mindset with an operational attitude and a clear understanding of «how to best operate a GBS global shared services organization» in full compliance.
• Process and technical skills to be able to partner with process managers, experts and IT specialists to fix operating issues with good interpersonal skills.
• Ability to work cross-time zones in a globally distributed team environment with an open and constructive attitude to interact with multiple stakeholders.
• Passionately Coach People to Their Potential /Lead with Purpose, Heart and Mind: Excellent people management and development skills
• Change management experience and capability to embark people into a transformation
• Proven track record of effectively influencing and navigating across organizational boundaries and building strong partnerships that produce desired results
• Make it Happen: high standards of excellence and a strong sense of personal accountability
• Natural customer service orientation
• SAP experience in the domain

Language skills

• Excellent communication skills in English
• Ability to speak the local language is a plus