The Executive Director oversees release management and operations management for the Enterprise Business Applications pillar under the direction of the Group VP. Key responsibilities of this role include leading operations management and release management for our enterprise business applications, including but not limited to Oracle Cloud ERP, Strata, and UKG-Pro, RFsmart, etc.

STRATEGIC

• Develops and implements appropriate release processes and communications.
• Driving accountability, ownership and optimization across cross-functional pillars against SLA metrics
• Works with leaders of IS Strategy and COE in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems.
• Ensures that EBA supports Providence IS services and systems effectively to meet business needs.
• Maintains relationships with key business partners and other senior leaders in the IT industry in order to leverage best practices.
• Manages customer expectations regarding success

MANAGEMENT

• Oversees budgeting and expenditures for applications, staff and services within their span of control.
• A proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance.
• Demonstrated ability to coordinate and facilitate teamwork with multidisciplinary group, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives.
• A proven ability to build an organization and provide responsive leadership; to delegate, coordinate and motivate staff, and to evaluate performance.
• Conducts regular staff and team meetings.
• Facilitates teamwork, including defining roles and responsibilities and assessing required skill mix. Works with executives to acquire appropriate resources as needed.
• Completes personnel evaluations and offers assistance and counseling for career development as well as for job performance issues.

OPERATIONAL

• Assists in the development of and monitors compliance with policies and procedures for Application Services that impact all of Providence.
• Maintains, and operates departmental Service Level Agreements, Operating Level Agreements, and associated KPIs.
• Escalates critical issues, problems or delays in production, projects or any other issues that has an impact on the customer.
• Actively participates in optimizing processes and leads initiatives to improve service delivery, increase value and promote customer service.
• Maintains daily operations and implementation of secure, reliable, and scalable applications and process that support the growth and financial objectives of Providence St. Joseph Health.

• Bachelor’s Degree in Computer Science, Business Management, Information Services, Engineering, CPA/CA, Finance or an equivalent combination of education and relevant experience
• Master’s Degree (preferred). Area of study: Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field.
• 10 or more years closely related experience.
• 10 or more years Information Services leadership experience.
• 5 years Working in a healthcare environment.
• 3 years leadership in an IS Application environment.