Syensqo is creating its internal Global Business Services (GBS) to cover Finance, Procurement and Human Resources activities. We offer you to work in a dynamic and collaborative environment and to contribute to this group’s transformation.

Join us in one of our 3 service centers: Lisbon, Curitiba, and Bangkok, be part of this transformation journey from the start.

As a Team Leader you will lead and develop a team of more than 15 people responsible at regional level for all services delivery and performance related to the Credit Management Service Line :

• Ensure compliance activities for your scope of services
• Effectively lead, influence and drive teams and performance.
• Contribute to Service Line transversal initiatives
• Manage audit relationship and audit process
• Support Group transformation
• Act as facilitator and an interface with other contributors and stakeholders of the services in the region
• Collaborate with Service Owners, as well as with the other team leaders for Credit, Cash collection and Accounts Receivable of other regions.

Manage the department & staff

• Set priorities and/or plan work for a weekly or daily schedule
• Ensure that team output is in line with applicable delivery indicators, quality, deadlines, cost and work in line with group standards (e.g. Health and Safety)
• Organize and assess work of the team
• Act as an expert of the domain and coach people toward accountability in terms of deliverables
• Ensure team member development and career progression
• Inform, train, motivate, coach all team members to facilitate their growth
• Promote spirit of accountability, speak up to act as problem solver
• Ensure business continuity and backups are in place
• Ensure or perform training activities (ex: onboarding of new employees in the team)

Deliver operational services

• Monitor KPIs and OPIs to ensure delivery of service in line with customer expectations
• Analyze structural issues and collaborate with Service Owner to fix them
• Ensure compliance with Group Internal Control, policies and audits, and perform the relevant checks
• Ensure work instructions/operating procedures are periodically updated
• Prepare and publish all reporting on time and with the required quality
• Find and implement quick fix solutions for problems or escalate issues
• Ensure appropriate follow-up by the team of all pending issues, identifying trends, recurrent issues and taking appropriate actions/contacts internally or externally to address root causes

Ensure continuous improvement & innovation

• Proactively monitor Process KPIs and OPIs, analyze gaps to target performance and propose and lead performance improvement initiatives
• Promote innovation in the team, and import new ideas and solutions from internal & external contacts
• Collaboration across the organization and with Service Owner to maintain standardization cross fertilization, and improve automation

Acquire and update knowledge about rules, and adapt process to business needs

• Maintain knowledge about process & tools, and about the Group policies and procedures
• Collect all input from Service Line Management to develop knowledge of the team
• Learn and share best practices in the team
• Stay updated about customer requirements/specificities and future needs of company and customer

Create trusting partnership with stakeholders (internal or external)

• Be known and recognized by BSA stakeholders
• Take ownership and resolve escalation requests from stakeholders
• Create, maintain and be active in networking
• Initiate and maintain improved collaboration, across GBS/BSA organization, to accelerate improvement

Education And Experience

• Master degree in Accounting, Finance or related fields
• At least 5 years’ experience in credit management or Finance related function
• Accounting experience
• Experience in Team Management

Skills And Behavioural Competencies

• Proven people management skills
• Accounting skills
• Customer centricity and collaborative mindset
• Organizational and time-management skills
• Agile with a can-do attitude and strong achievement drive
• Good Decision-making skills
• Excellent communication skills in English
• Ability to speak additional languages is a plus