This position will be a key contributor in the development of a Shared Services Model (the “Model”) for hotels consistent with our Global Shared Services Strategy.The Shared Services Process Manager will participate in the entire process – beginning with the planning phase through to project acceptance, including development, implementation, and continuous improvement of process flows.

• Drive the successful deployment of new shared services processes with minimal business disruption, monitoring implementation progress, identifying bottlenecks, and addressing challenges.
• Monitor implementation progress, identify bottlenecks, and address challenges.
• Lead change management efforts to facilitate the transition to Shared Services, including communication, training, and support for impacted employees.
• Oversee and manage end-to-end financial processes within the Shared Services function, ensuring compliance with established policies, procedures, and controls.
• Build and maintain strong relationships with hotels and other stakeholders acting as a point of contact for process-related inquiries and escalations – always collaborating with hotel finance teams to address issues and improve service delivery.
• Lead a team responsible for financial transaction processing, reconciliation, and reporting while providing guidance, mentorship, and performance feedback to team members, fostering a collaborative and results-oriented work environment.
• Proactively identify opportunities for process optimization and automation.

Experience Required:

• Minimum 5 years of finance/accounting experience
• Must be fluent in Spanish and English

Experience Preferred:

• Bachelor’s degree in Finance/Accounting or relevant field Any professional certifications
• Experience in a multi-national corporation preferred
• Prior experience in a shared services model or a hotel finance operation is a strong plus