The Functional Relationship Manager (FRM) enables of collaboration between the Business and IT. Acts as principal contact between multiple Business Stakeholders and IT stakeholders through the IT products and services lifecycle. Is responsible to enable business strategies through the right technology, with focus on the our 7 shared services locations and their 8000 employees.

• Understand Business requirements and provide receivers with a consistent and effective experience in working with IT teams.
• Manage demand processes within IT streams.
• Facilitate issue resolution and trigger escalation processes when required.
• Represent the Business for IT and IT for the Business.
• Ensure integration and adoption of solutions between receiver and product/product group/platform.

Minimum qualifications:

• Bachelor’s degree or higher, preferably in Computer Science or a related field.
• 7+ years of experience in IT (SAP, RPA Tech, AI, Azure, ServiceNow, basic underttanding of IT architecture).
• Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment.
• Experience with effective communication at different levels in the organization and in English.
• Experience working in a global environment and with virtual teams.

Bonus Points if you…

• Have a strong understanding of basic System Engineering, Information Risk and Security Guidelines and Architecture Standards.
• Understand various Software Development Methodologies (e.g., Agile, Waterfall).
• Have excellent understanding of business complexity and interdependencies.