Your primary function as the Senior Manager: People Technology & Services will be to l ead the development and implementation of innovative HR technology solutions and efficient service delivery models that enhance employee experience, streamline HR operations, and empower both employees and managers through effective self-service tools and automation.

• Develop and implement a comprehensive strategy for People Services that integrates people technology and shared services, supporting the overall objectives of the HR department and the organisation.
• Collaborate with the wider people team and broader business teams to create a seamless and integrated experience for employees and business stakeholders.
• Drive the integration and implementation of people technological solutions, conducting research on new tools to enhance operational efficiency, automation, and employee engagement throughout the employee lifecycle.
• Design and execute a self-service model for HR services, enabling employees and managers to access resources and support independently and efficiently.
• Ensure all people technology and shared services practices comply with legal, regulatory and governance requirements, as well as industry best practices.
• Ensure that people data is consistently integrated into all business tools and processes, so that all systems reflect the same data as the people systems.
• Identify and implement automation opportunities within HR functions to streamline processes, reduce manual tasks, and enhance service delivery.
• Manage team budget to align with strategy, ensuring financial feasibility across projects. Contribute to the development of departmental budget.
• Conduct cost-benefit analyses and assess the financial impact of people technology and services, while planning for future needs, optimizing vendor costs, measuring ROI, and managing financial risks to align with organizational goals and enhance overall business performance.
• Lead and drive a team of managers (first line) and/or specialists with a focus on strategy delivery by setting clear direction and transparent expectations, to exhibit the culture and values of the business and achieve / exceed performance measures.
• Research technological, legislative, compliance and governance developments to keep abreast of requirements/changes and to provide insights regarding how it impacts the group. Ensure understanding and adoption of technology “best-in-class” HR practices.

• At least 8 years experience in People Technology, People Services or a related field and at least 3 – 5 years in a Leadership role.
• Bachelor’s degree in Human Resources, Business Administration or a related field.
• Understanding of business domain, business strategy and long-term objectives.
• Understanding of People Strategy.