The successful candidate will lead a team in ensuring the delivery of efficient and effective day-to-day HR operations that are in compliance with HR policies and processes.

By joining our team, you will have the opportunity to contribute to the success of our organization and make a significant impact on the employee experience.

Team Management

• Provide ongoing training and development opportunities to enhance team capabilities.
• Foster a positive and collaborative work environment.\

Process Management & Continuous Improvement

• Design, implement, and optimize HR shared service and adjunct operations processes to improve efficiency and effectiveness.
• Identify areas for improvement and implement initiatives to enhance service quality and efficiency.
• Ensure compliance with internal HR policies and PSD guidelines.
• Identify opportunities for process automation and leverage technology to streamline operations.
• Stay up-to-date on Workday features and best practices to ensure the HR processes remain current and efficient.

Customer Service & Service Delivery

• Build strong relationships with internal stakeholders to understand their needs and provide good and efficient service.
• Respond promptly to inquiries and resolve HR-related issues in a timely and professional manner.
• Oversee the delivery of effective and efficient HR services for employee onboarding, contract renewal, retirement, and offboarding.

Additional Responsibilities

• Oversee the timely and accurate processing of invoices, ensuring all necessary approvals are obtained.
• Actively engage in Workday-related discussions to contribute to system enhancements and modifications.
• Participate in organization and polytechnic sector projects and discussions.

• At least (8) years of experience in HR, with at least (3) years in a supervisory or managerial role
• Ability to work independently as well as a team-player
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving skills
• Experience in a shared services environment
• Knowledge of common productivity tools to aid digitalization efforts, and Workday system would be good (but not a must)