The Business Process and Tool Support Manager is an individual contributor working closely with software, network and systems engineers to design, implement, and deploy scaleable and agile solutions to meet customer requirements. Supporting deployment in highly available environments is critical. This role leads architecture and design of various software components focused on creating applications designed to enable third party interraction. Candidate will solve complex, multi-faceted problems; and deliver simplified solutions that allow the department to seamlessly provide service excellence. Qualified candidate will bring C#, Object-Oriented programming, Visual Studio, Dynamics, SQL Server and other related skills.

Technical Engineering Services

• Developing software solutions; conducting tests and inspections; preparing reports and calculations. Expected to supervise associate engineers on occasion.
• System protocols, operations and data flows. Current technology benefits. Expected to independently develop a full software stack. Define and utilize the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology.

Technical Leadership

• Collaborates with technical teams and utilizes system expertise to deliver technical solutions.
• Continuously learns new technologies.

Technical Writing

• Writes basic documentation on how technology works. Contributes clear documentation for new code and systems used.
• Documenting systems designs, presentations, and business requirements for consumption at the engineer level.

Technology Strategy

• Contributes to emerging technologies to deliver business goals.
• Understands current technology that supports business goals. Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Expected to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected. Interact with system engineers to define system requirement and/or necessary requirements for automation.

Innovation

• Presents new ideas which improve an existing system/process/service utilizing new frameworks.
• Express new perspectives based on independent study of the industry.
• Review current company processes to highlight questions that may drive process refinement.

Education:

• Bachelor’s Degree – Computer Science or Engineering (Required)

Work Experience:

• 4-7 years experience in technical engineering experience (Required)
• Effective communication and the ability to communicate with non-technical groups (Required)

Knowledge, Skills and Abilities:

• Object-oriented programming (Required)
• Scripting C # (C sharp) (Required)
• SQL (Required)
• Visual Studio (Required)
• At least 18 years of age
• Legally authorized to work in the United States