We are inviting applications for the role of F&A Ops Senior Manager (AP-O2C/QTC)

We’re looking for someone with extensive knowledge and understanding of the entire Finance & Accounting processes to lead the following towers: Accounts Payable, Order to Cash – Claims (QTC/back office & customer service).

• Lead the end-to-end F&A towers: Accounts Payable and Order to Cash – Claims for the Quote to Cash (QTC) / back office & customer service line.
• Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process.
• Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision.
• Should be able to direct the team on goals. Capable to manage an operation of ~40 people, KPIs, metrics management and controls.
• Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need.
• Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights.
• Actively manage the business continuity plans for the processes.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Support team priorities and initiatives and effectively manage workload.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Lookout for automation opportunities to bring efficiency.
• Confirm that proper escalation procedures are followed according to established business practices.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Understanding and Reporting of Service Level Agreement.
• Deliver the required data for audit purposes.
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards

• Bachelor’s degree in Accounting, Finance or Administration.
• 7+ years of experience in accounting / finance roles.
• Previous experience in Operations environment, in BPO / Shared Service companies.
• At least 5 years’ experience leading teams.
• English – advanced level (C1).
• Portuguese – intermediate level (B2).
• Excel – intermediate advanced level.
• Knowledge in quality control, internal controls, and compliance.
• Capable to manage multiple priorities at the same time.
• Customer service oriented.
• Very Good Written and Verbal Interpersonal skills
• SAP knowledge and experience in generating reports from SAP