We are seeking a dynamic and innovative Senior Manager for People Technology & Services to join our clients’ new Shared Services Team.

This role is pivotal in leading the development and implementation of cutting-edge HR technology solutions and efficient service delivery models.

The successful candidate will enhance employee experience, streamline HR operations, and empower both employees and managers through effective self-service tools and automation.

• Develop and implement a comprehensive strategy for People Services that integrates people technology and shared services, supporting the overall objectives of the HR department and the organisation.
• Collaborate with the wider people team and broader business teams to create a seamless and integrated experience for employees and business stakeholders.
• Drive the integration and implementation of people technological solutions, conducting research on new tools to enhance operational efficiency, automation, and employee engagement throughout the employee lifecycle.
• Design and execute a self-service model for HR services, enabling employees and managers to access resources and support independently and efficiently.
• Ensure all people technology and shared services practices comply with legal, regulatory, and governance requirements, as well as industry best practices.
• Ensure that people data is consistently integrated into all business tools and processes, so that all systems reflect the same data as the people systems.
• Identify and implement automation opportunities within HR functions to streamline processes, reduce manual tasks, and enhance service delivery.

Other Business Responsibilities:

Financials

• Manage team budget to align with strategy, ensuring financial feasibility across projects. Contribute to the development of departmental budget.
• Conduct cost-benefit analyses and assess the financial impact of people technology and services, while planning for future needs, optimizing vendor costs, measuring ROI, and managing financial risks to align with organizational goals and enhance overall business performance.

People Management & Development:

• Lead and drive a team of managers (first line) and/or specialists with a focus on strategy delivery by setting clear direction and transparent expectations, to exhibit the culture and values of the business and achieve/exceed performance measures.

Innovation:

• Research technological, legislative, compliance, and governance developments to keep abreast of requirements/changes and to provide insights regarding how it impacts the group. Ensure understanding and adoption of technology “best-in-class” HR practices.

Education & Experience:

Advanced understanding of job-related concepts and specialization in some areas and/or Bachelor’s degree in Human Resources, Business Administration, Information Technology, or a related field.

Specific Knowledge

• Analytical & Critical Thinking; Adaptive thinking; Knowledge of all HR practices; Labour Legislation; HR Information Systems; Data visualization & analytics; Analytical thinking and attentive to detail; People Analytics; Data protection laws; management of a service; understanding of IT infrastructure, cloud computing, and emerging technologies.
• Workday, Taleo, iSims or similar subject matter expert experience is highly desirable.

Business Knowledge:

• Customer Portfolio; Product Portfolio; Understanding of business domain, business strategy, and long-term objectives; Understanding of People Strategy.