As Workforce Services Lead, you will be responsible for managing the global outsourcing of HR queries and overseeing end-to-end employee lifecycle administration, collaborating closely with third-party vendors. You will utilize data-driven insights to streamline processes and maximize the value of third-party partnerships.

• Manage the effective and efficient execution of the Workforce Services team.
• Establish the Global Workforce Services Model across all geographies at Astellas including both: Globally outsourcing of HR queries and end to end employee lifecycle administration to Astellas’ Service Delivery Partners, and the establishment of the retained Global Workforces Services Team to support with future Astellas expansions.
• Drive improvements across the Astellas’ Global HR Service Delivery Partner against SLA’s including the monitoring, tracking and reporting of SLA’s for all countries, regions and geographies.
• Meet regularly with Astellas’ Global HR Service Delivery Partners to continue to build collaboration and drive a high level of service, and monitor the performance of Astellas’ retained Global Workforce Services Team ensuring that a high level of service is provided to customers and all SLA’s and KPI’s are achieved.
• Ensure the delivery of Global HR Services through the Workforce Services team, including those provided by third-party partners and the retained Workforce Services Team

Essential Knowledge & Experience:

• Experience in setting up and running Global / Multinational HR Shared Service Centres and with a solid track record of effectively delivering large scale HR services through a shared service team.
• Solid experience of leading and managing complex operations within large multinational organisations.
• Extensive experience working with third party providers.
• A significant knowledge of HR metrics and their applicability.
• Experience of delivering to customer service targets within a complex environment and proven experience of managing conflicting priorities and managing client expectations.
• Significant implementation experience of a range of continuous improvement projects, including both technology and process improvement.
• A broad understanding of the HR employee lifecycle.
• Fluent in English, with excellent written and oral communication skills.

Preferred Knowledge/Experience/Qualifications:

• Chartered MCIPD or equivalent qualification.

Education/Qualifications:

• Bachelor’s degree or equivalent.