We’re looking for an experienced Senior Business Operations Manager to join our HR team in support of a growing business segment which provides critical services for AWS national security customers. This is a high business impact role for a candidate who can own the transformational agenda for our program, delivering durable solutions to our complex data, systems, and tooling dependencies across multiple geographies. Your ability to be the trusted advisor to our leadership team and drive efficiency and productivity is key to success.

• Drive operational success. Develop and execute work-backwards plans for key strategic deliverables such as Quarterly Business Reviews and Quarterly Bonus Administration to ensure they are completed on time to high quality standards.
• Data integrity. Collaborate with partner teams to develop and maintain reporting dashboards for the organization, synthesizing the needs of our HR, security, recruiting, and business teams to deliver a single source of truth for the organization.
• Scale for growth. Own programs and strategic partnerships to move our processes from scrappy solutions to stable ones in support of growing scale and complexity within the organization.
• Simplify processes. Streamline our compensation bonus program to drive efficiency and timely quarterly delivery.
• Enable smart decision making. Drive consistency in operational metrics across the HR, recruiting, and business teams.
• Display high judgment. Use strong analytical skills to build reporting, tell the story around the data, and provide actionable insights to drive to path-to-green plans.
• Influence others. Partner with peer organizations to ensure tight alignment, facilitate the sharing (and proliferation) of information of best-known practices, and drive synchronization and collaboration in connection with shared goals and deliverables.

Basic Qualifications

• 5+ years of program or project management experience
• Experience in HR shared services, IT services, operations and/or compliance
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience implementing repeatable processes and driving automation or standardization
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Preferred Qualifications

• 2+ years of driving process improvements experience
• 2+ years of data visualization and reports tools experience
• Experience working cross functionally with tech teams
• 3+ years of experience developing operating and long range plans
• Advanced writing skills
• Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.