Our Human Resources Team provides a best in class service to our employees and global organisation. We provide support for day to day and operational issues and procedures. Our team partners with the business to proactively provide support throughout the on-boarding process, striving to continuously improve our performance.

You will be responsible for ownership, design, expert support and service delivery for the broad range of HR Shared Services. You will have expertise within a field comprising of different approaches, methodologies, techniques and processes.

As a HR Shared Service Leader, you will be responsible for:

• Leading HR Operations processes for North America (United States, Canada, Trinidad & Tobago and Guyana).
• Ensuring high standards of accuracy and quality are maintained and teams are aligned and relevant skills are in place.
• Developing and managing the ongoing advancement of the team (local and offshore), including good development plans.
• Measuring end-customer satisfaction; develop action plan to mitigate operational risks or resolve escalated issues.
• Driving dynamic performance management in the team through clear expectations, priority setting, frequent touchpoints, and feedback.
• Driving a culture of service excellence within the team; promote “Best in Class” customer service.

To be successful in this role you will:

• Have a Bachelor from an accredited academic institution in related area.
• Have a minimum of 8 years prior professional work experience on HR Operations/HR Shared Services and implementation of shared services model.
• Be proficient in English, both written and verbally.
• Have good experience in a corporate HR support or client services role.
• Be knowledgeable in statistical design methodology, reliability models, and certified Green Belt.