Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.

• Set the strategy to transform Finance, define the plan and implement
• Drive implementation, optimization, and standardization of end-to-end Finance processes and policies across the organization to enhance efficiency and controls, ensuring best practices for operational delivery are being actively adhered to.
• Review Finance systems landscape, suggest improvements and define longer term roadmap and execute, scaling the SSC to the maximum.
• Enforce Finance system governance policies, procedures, and standards and manage systems team.
• Lead the implementation and ongoing support of Finance systems and services provided by external vendors.
• Oversee the operational delivery of stabilized Finance Shared Services, including transitions to SSC operations, process standardization, management of vendor and quality and drive opportunities to drive productivity.
• Serve as a strategic partner to the organization’s Corporate and Hotel Finance leaders.
• Closely collaborate with properties and other department stakeholders to drive cross-functional initiatives.
• Negotiate contracts, service level agreements, and terms to ensure cost-effective and reliable Finance solutions.
• Manage supplier relationships and supplier delivery performance to meet business goals.
• Drive change and effectively communicate transformation objectives and values to secure buy in from stakeholders.
• Work with P&C to establish talent management and retention programs and create a motivating and productive work environment.
• Own and deliver year on year productivity improvement roadmap on Financial as well as operations and corporate functions.

Communication Requirements

• Interact and communicate effectively with key senior stakeholders across Corporate and Hotels to clearly articulate issues, drive to resolution and alignment of decisions.
• Internal: CFO, Group Director Operations Finance, Corporate and Hotel Finance executives and department heads.
• External: System vendors, BPO service provider, external audit, GARM Audit.

Reporting Structure And Supervisory / Managerial Responsibilities

• 2 Regional Process Manager
• 2 Finance system experts and subject matter specialists

Minimum

• Total ownership and self-sufficiency, commensurate experience and character
• Bachelor’s degree in finance/accounting or relevant field
• At least 10 years’ experience, of which 5 years experiences in leadership roles, preferable in hospitality Finance, or other leadership roles to be considered
• Expert knowledge of Finance operating procedures and systems, including procurement system, property management system, ERP, and POS system, preferable hotel systems
• Demonstrated experience in the successful implementation and on-going management of Shared Services Operation.
• Ability to think strategically, manage uncertainty and risk and balance multiple competing priorities.
• Strong stakeholder management and influence skills
• Strong project and change management capability
• End-to-end process mindset and continuous improvement
• Problem solving and root cause identification skills.
• Self-driven and quick adaptability in cross-function collaborations with people/teams from different background.