Randstad is proud to announce our collaboration with industry in the FSSC transformation program. We are currently looking for head of FSSC to lead the day-to-day operations of the Shared Services Center, ensuring the efficient and high-quality delivery of financial and administrative services across the organization.

Leadership & Strategy

• Develop and implement the overall strategy and vision for the SSC, aligning with the organization’s goals and objectives.
• Lead the SSC team in delivering high-quality financial and administrative services, ensuring best practices are followed.
• Establish and communicate clear objectives, KPIs, and service level agreements (SLAs) to the team, fostering a culture of accountability and continuous improvement.
• Manage relationships with senior stakeholders, presenting performance metrics, and providing insights for decision-making.

Operational Management

• Oversee the daily operations of the SSC, including Accounts Payable (AP), Accounts Receivable (AR), Payroll, Procurement, General Ledger (GL), HR services, IT support, and other back-office functions.
• Ensure efficient and accurate processing of transactions, maintaining adherence to internal controls, compliance standards, and legal requirements.
• Implement and manage standardized processes, procedures, and systems to ensure efficiency, quality, and data integrity across the SSC.
• Monitor service delivery performance, identify areas for improvement, and drive initiatives to enhance operational efficiency and customer satisfaction.

Team Development & Management

• Lead, coach, and develop a diverse team of professionals, ensuring a positive work environment and fostering career development opportunities.
• Manage resource allocation, ensuring the SSC is adequately staffed to handle current and future business needs.
• Implement training programs to upskill staff and improve competencies in key areas, including technology, compliance, and service excellence.

Process Improvement & Automation

• Identify opportunities for process improvements, automation, and digital transformation within the SSC to optimize service delivery and reduce costs.
• Oversee the implementation of new technologies, tools, and systems, ensuring smooth integration and minimal disruption to operations.
• Champion a culture of continuous improvement, encouraging innovation and the use of data analytics to inform decision-making and process enhancements.

Financial Management & Reporting

• Develop and manage the SSC’s budget, monitoring expenses, and ensuring cost efficiency while maintaining high service standards.
• Provide regular reports and analysis on SSC performance, including KPIs, operational metrics, and financial data, to senior management.
• Ensure compliance with financial policies, internal controls, and audit requirements.

Stakeholder Engagement & Communication

• Act as a key point of contact for business units, ensuring effective communication and service delivery that meets the needs of internal stakeholders.
• Collaborate with other departments and business units to understand requirements, resolve issues, and ensure alignment with company objectives.
• Handle escalations and resolve service delivery issues promptly, maintaining strong relationships with stakeholders.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 5 – 8 years of experience in Shared Services, Finance, or Operations.
• Proven experience in managing large teams and complex operations within a Shared Services or SSC environment.
• Strong understanding of financial processes (AP, AR, GL) and other back-office functions.
• Excellent leadership and communication skills with the ability to influence at all organizational levels.
• Demonstrated expertise in process improvement, automation, and digital transformation.