Hyatt is seeking a dynamic, strategic VP of Global Financial Shared Services to lead our global team of shared services professionals. In this influential role, you’ll drive excellence in shared services and work closely with our Finance and Regional teams to shape the future of financial shared services at Hyatt. As part of a company that values diversity, equity, and inclusion, you’ll foster a culture of curiosity, skill development, and strong partnerships with colleagues and stakeholders alike in setting meetings and celebrations. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

This position will lead Hyatt’s global financial shared services across multiple regions, including the Americas, EAME/SWA, and ASPAC while overseeing our strategic partnership with Genpact, our business process outsourcing provider.

• Oversee and direct the operations of Hyatt’s shared service center in Moore, Oklahoma, which supports Full Service and Select Service hotels across the Americas.
• Provide leadership for the shared service center in Cancun, Mexico, serving Hyatt’s distribution segments and corporate entities.
• Manage shared services operations across EAME and ASPAC, ensuring consistent alignment with Hyatt’s global shared services strategy.
• Guide the global partnership with Genpact, including setting priorities, negotiating deliverables, and monitoring performance to optimize shared services processing worldwide.
• Drive the strategic expansion of global finance and accounting shared services, achieving cost efficiencies through scale, process optimization, and enhanced accuracy and controls. This will include exploring further expansion into administrative functions and business support areas.
• Collaborate closely with global and regional finance, IT, and HR leaders to align shared services with current and future business needs.
• Ensure robust communication, change management, and training plans are developed and executed to support smooth transitions and implementations across all shared services initiatives.
• This role requires frequent domestic and international travel.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Experience Required

• 10+ years of progressive experience in finance or accounting leadership roles
• In-depth knowledge of financial processes, systems, and controls

Experience Preferred

• Bachelor’s degree in Finance, Accounting, or a related field
• Experience in a multinational corporation
• Proven track record in leading a shared services organization (strongly preferred)
• Demonstrated success in driving continuous improvement initiatives