[show_custom_restrict_content_message]

• Lead the Shared Service Group and provide strategic and operational oversight of records and information management, business technology services, business continuity, talent management and development, performance and compensation administration, quality assurance, conflicts of management, secondary employment requests, and budget and strategic planning/reporting.
• Coordinate and support the functional talent review, officer level performance calibration sessions, town halls, position management, local/FRS resource requests, and functional communications.
• Serve as the function’s Ethics Officers, providing advice to employees regarding potential conflicts of interest, and ensure compliance with the Reserve Bank’s Code of Conduct.
• Serve as the function’s Supervision Divergent View Independent Channel point of contact, SAFR Authorizing Official Designated Representative, back-up business continuity coordinator, ERM Committee representative, Workday Administrative Manager, ITMG primary member, Supervision Planning and Performance (SP2) Council Community of Practice representative, and Common Data Platform initiative change executive.
• Manage ad hoc requests for functional SVP and key stakeholders (e.g. nominations for programs/opportunities, operations review requests, etc.) when and where needed.
• Act as a trusted strategic advisor to the functional SVP and proactively bring issues to the SVP/officers’ attention.
• Collaborate and coordinate with the Board of Governors’ and Reserve Bank’s Financial Management, People and Culture, Information Security, and ERM counterparts to execute operations in alignment with local/System expectations.
• Create and nurture an inclusive environment that provides a sense of belonging for all employees, inspires a team culture with high engagement, values diverse individuals and perspectives, and promotes ownership and growth mindset.
• Cultivate employee development with equal focus on both technical and leadership competencies and ensure talent depth and succession is in place for critical roles.
• Engage in intellectual curiosity, agility, and experimentation to drive responsible innovation, while ensuring the Shared Services Group focus evolves appropriately with business needs and local/System priorities.
• Champion, support, and/or lead the Shared Services Group through change by modeling a change ready mindset and building change management resiliency among team members.
• Proactively contribute to Bank and SCS leadership teams.

Education And Experience

• Bachelor’s degree
• 7+ years of related work experience (experience requirement may vary based on business need)
• Experience with budgeting, strategic planning, workforce planning, and/or business technology end user support a plus.

Knowledge Areas

• Demonstrated organizational skills with the ability to identify priorities, pay attention to details, drive performance outcomes, and execute plans effectively and on schedule.
• Strong interpersonal, collaboration, communication skills as well as excellent presentation and persuasion capabilities, and management presence that demonstrates confidence and credibility.
• Demonstrated strategic and critical thinker with the analytical skills necessary to evaluate, organize, and direct complex projects and programs. Has the ability to identify key strategic issues affecting areas of responsibility and demonstrate an understanding of their implications.
• Excellent judgment when deciding which issues to resolve directly and which require senior management attention or coordination with other Reserve Bank functions.
• Strong leader who operates in a transparent manner, builds trust, and encourages cooperation across the organization and functions. Knowledge of business and the marketplace
• Leading and motivating management, staff and other stakeholders
• Leading and executing successful large and complex scale projects/programs
• Leading the delivery of customer-focused and innovative services and products.
• Managing ambiguity and situations that do not have clear outcomes

Skill Areas -Expert Level

• Ability to develop and cultivate productive and collaborative relationships with key stakeholders
• Ability to act strategically and think critically
• Communication skills
• Leadership skills
• Multi-tasking and time management skills

Other Requirements

This position requires access to confidential supervisory information and/or FOMC information, which is limited to “Protected Individuals” as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements.

In addition, all candidates must undergo an enhanced background check and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.

Work Shift: First (United States of America)