People Operations is a key part of our People Services function with a vision to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, we’re seeking an experienced and dynamic Americas People Operations Lead to act as the linchpin uniting our operations teams across three key geographies: US (Tampa/Austin/NYC) and LatAm (São Paulo/Mexico City). You will build and develop a community of People Services practitioners and drive the team towards excellence and innovation.

This role requires a visionary and strategic leader with hands-on experience in creating and managing shared services in a multi-country environment. The ideal candidate will streamline processes to improve Wisers experience, efficiency, reduce costs, and enhance service delivery across various People functions.

• Strategic leadership: serve as the cohesive force for our operations across the whole Americas region, ensuring alignment on goals and strategies.
• Transformational leadership: drive the evolution and transformation within People Operations, implementing innovative practices and procedures to enhance efficiency and service delivery.
• Wiser experience: build and ensure a high level of customer-centric BAU service across Americas Shared Services, managing SLAs and enhancing the Wiser experience.
• Service Delivery: Ensure high-quality service delivery to internal stakeholders by establishing service level agreements (SLAs) and key performance indicators (KPIs), building out shared services for the Americas region
• Compliance and regulation: own operationally impacting compliance matters, serving as the custodian of Americas regulations and policies, and ensuring adherence and proactive management of legal and regulatory changes.
• Coaching and development: provide mentorship and guidance to other People Services employees, fostering professional growth and operational excellence.
• Resource and budget management: oversee the allocation and utilization of resources and budgets, ensuring efficiency and effectiveness in People Operations initiatives.
• Strategic planning: play a key role in co-creating team and operational planning, anticipating future needs through evidence-based analysis and crafting strategies to meet emerging challenges and opportunities.
• Expansion and engagement: lead people team efforts in new market expansions, navigating the intricacies of establishing operations in new geographies while driving employee engagement initiatives to foster a vibrant and inclusive workplace culture.
• Board and regulatory contributions: contribute to leadership and Board discussions and regulatory compliance efforts, ensuring our operations fully comply with Americas-wide regulations and standards.
• Business leader relations: build and maintain strong relationships with business leaders and the rest of the people function across the region, aligning People team strategies with business needs.

• Extensive HR experience: your specialism is in HR operations within a fast-paced environment, complemented by deep understanding of America’s employment/labor laws and regulations.
• Experienced Lead: you feel comfortable leading, developing and optimizing a team, being an evangelist of the ‘working smart’ principle, and managing resources and budgets effectively, with a strategic solutions-focused approach to operational challenges and transformation.
• Resilient change agent: you possess the skills and desire to change the status quo for the better, including the ability to manage all elements of organizational transformation, facilitation, and training.
• Customer driven: you’re customer-centric, always thinking about how to automate and improve the Wiser experience while working smarter not harder, being able to understand diverse perspectives and vary your communication style based on the circumstance.
• Data driven: with your high proficiency in data tools and visualization, you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analyzing needs.
• A heap of empathy and emotional intelligence: you’ll need to be able to communicate effectively with a diverse group of people both in-person and through written communication.
• Initiative: we’re not about “one size fits all” or looking for off-the-shelf solutions; we need you to think creatively and customize your outlook, and of course be proactive and make informed evidence-based and data-driven decisions.
• Collaborative: Drawing on your persuasive skills, you effectively engage a diverse range of stakeholders, fostering strong relationships and encouraging open discussions that promote collaboration and shared goals.

Some Extra Skills That Would Be Great

• Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats.
• Global experience: you have worked internationally in building shared services operations