As Senior Manager, Payroll, you will be responsible for ensuring timely and accurate processing of payroll as well as management of AskHR front-office tickets related to payroll, and other client facing case-management operations as applicable. Reporting to the Director, HR Shared Services, you will be overseeing a team of payroll analysts, specialists, contractors and leading strategic payroll operations.

Payroll Operations & Compliance

• Manage end to end payroll process for hourly and salaried employees which includes but is not limited to review, validation and reconciliation of payroll data to ensure accurate and timely processing and payment.
• Serve as the payroll subject matter expert within the payroll team, internal stakeholders, auditors, and one of the primary points of contact for our payroll provider.
• Analyze, audit, reconcile and resolve payroll and timekeeping processing and employee payroll issues to ensure compliance with company policy.
• Work closely with cross functional teams within the company on global mobility, tax, benefits and new business activities to ensure regional payroll needs are identified, considered and communicated.
• Stay current on regulations, benefit changes and labor laws impacting payroll process, and partner with internal stakeholders to stay compliant with all payroll tax jurisdictions.
• Design, develop and implement payroll strategy and operating model within the context of an expanding operation.
• Lead and manage a payroll team, overseeing task assignments, workloads, and creating a collaborative atmosphere to support professional growth and meet payroll deadlines efficiently.
• Preparation of various documentations, and summaries for audit and compliance.
• Follow, develop, and maintain internal control policies, procedures, and compliance with respect to the payroll process, including, but not limited to pay policies, payroll calendars, payroll checklists, process maps and other procedural documentation and support internal/external audits
• Budgeting & forecasting spend on payroll system usage, ensuring payroll activities align with the approved budget. Perform other assignments and special projects as requested.

Payroll Systems

• Partner and Lead with Sr HRIS Business Partner (Payroll System) to evaluate tools and systems and identify ways to optimize the payroll function and enable business process transformation while maintaining strong quality controls.
• Identify and implement process improvements for more efficient, accurate, and compliant payroll operations, collaborating with various organization including IT and external vendors to integrate systems, overseeing and implementing payroll related projects, developing procedures and policies, and providing training on payroll initiatives and changes.

• Bachelor’s degree in related field required
• CPP preferred
• At least 8 years of experience in payroll and leading a payroll team. Hands-on experience with different Payroll, Time and Attendance, Human Resources Information Systems, and Payroll Service Providers
• Preferred experience with Dayforce application is a plus
• 2 years of experience in a Case Management/Contact Center environment
• Proven track record of scaling payroll function and experience transforming payroll operations efficiency
• Excellent project management and organizational skills, including the ability to manage effectively numerous concurrent projects and tasks in a fast-paced and rapidly growing environment
• Excellent written and oral communications including change management
• Excellent analytical and decision-making abilities
• Excellent problem-solving skills, strong ability to proactively identify and implement effective solution