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Leadership Team Management

• Lead and mentor a diverse team of shared services professionals across various Finance areas (operations, financial control accounts payable) to ensure high performance and alignment with organizational goals
• Establish clear performance expectations, provide regular feedback and manage team development through training
• Foster a collaborative, high-energy work environment to promote employee engagement and retention

Operational Oversight

• Oversee the day-to-day operations of shared services functions, ensuring efficient and cost effective delivery across all regions
• Identify opportunities for process optimization, implement best practices, and drive continuous improvement initiatives to enhance service delivery.

Service Delivery SLA Management

• Manage the delivery of shared services ensuring compliance with daily deadlines and Key Performance Indicators.

Process Improvement Automation

• Lead process improvement initiatives, focusing on automation, digital transformation, and streamlining of operations.
• Champion the use of new technologies or tools to improve efficiency and reduce manual workloads.

Act as a liaison between global team and regional teams, ensuring smooth communication and implementation of global strategies.

• Degree in Accounting, Business Administration, Operations Management, Finance or related field
• Experience within the financial services industry desirable
• Minimum 7 years’ experience in shared services management or a similar role, with experience in Accounts Payable
• Strong experience in managing multiple entities and business processes across multiple time zones
• Experience in leading process improvements and automation projects in a shared services environment.
• Proven leadership abilities with experience in managing cross-functional teams across regions.
• Excellent problem-solving, decision-making, and organizational skills
• Strong knowledge of shared services operations, service delivery models, and performance metrics.
• Experience with SQL desirable