The Senior Director of the Project Management Office (PMO) and Process Excellence is a strategic leader responsible for overseeing the portfolio of projects as a service for the Company, driving process optimisation end-to-end across GBS, and ensuring alignment with the organisation’s strategic goals. This role combines expertise in project management, operational excellence, and the ability to implement change management to deliver high-impact results. This role will lead a team of 10-15 project and process excellence professionals who are based in our shared service centres in Poland, Costa Rica, India and Malaysia. The role reports to the SVP of GBS.

Strategic Leadership

• Develop and execute the PMO and process excellence strategy in alignment with organizational objectives and in aid of end-to-end process optimisation.
• Partner with senior leadership to prioritize strategic initiatives and allocate resources effectively.
• Act as a thought leader in project and process management to drive enterprise-wide value in partnership with other related teams across the enterprise.

Project Portfolio Management

• Oversee the project portfolio, ensuring alignment with strategic goals and timely delivery of initiatives.
• Implement robust governance frameworks, tools, and metrics for portfolio reporting and performance tracking.
• Monitor and mitigate risks across programs and projects.

Process Excellence

• Lead process improvement initiatives for GBS using Lean, Six Sigma, or other methodologies to optimize performance.
• Standardize and enhance operational workflows to improve efficiency, quality, and customer satisfaction of the GBS and broader end-to-end scope.
• Foster a data-driven culture, utilizing analytics to identify opportunities for process improvement.

Team Development and Leadership

• Build and lead a high-performing global PMO and process excellence team, fostering a culture of collaboration and accountability.
• Mentor and develop team members, ensuring continuous professional growth and alignment with best practices.
• Drive employee engagement and organizational change management strategies to support adoption of new processes and systems.

Implementation management

• Serve as a key change agent, driving the adoption of project and process management practices.
• Communicate progress, challenges, and successes to stakeholders at all levels, including senior leadership and ExCo.
• Develop and maintain strong relationships with internal and external stakeholders to ensure buy-in and alignment.

Technology and Tools Optimization

• Oversee the selection, implementation, and optimization of project and process management tools in partnership with other related teams across the enterprise.
• Stay involved in emerging technologies to enhance efficiency and scalability of project management and process excellence practices.

• Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred.
• Minimum of 10 years of progressive experience in project management, process excellence, or related fields, with at least 5 years in a leadership role.
• Technical Skills
• Expertise in project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, Jira, or similar).
• Proficiency in Lean, Six Sigma, or other process improvement methodologies; Black Belt certification preferred.
• Strong analytical skills with experience in data-driven decision-making and performance tracking.
• Leadership and Communication
• Proven ability to lead diverse, cross-functional, and global teams.
• Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated success in driving organizational change and fostering a culture of continuous improvement.
• Other qualification
• Strong business acumen and a strategic mindset.
• Experience in GBS roles as part of global or multi-regional organizations is highly preferred.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.