The Director, Workplace Operations will lead the development of global programs focused on our core building infrastructure, ensuring a safe, efficient and technology-forward workplace environments.  The role is pivotal in driving global consistency in building performance, facilities management supplier service delivery, adherence to global processes and data-driven prioritization of investments in portfolio-wide strategic initiatives.

• Develop and oversee a global standard for facility hard services, focusing on building engineering, infrastructure risk, asset management, resiliency measurement and improvement facility services. Standards also account for regional variability where relevant.
• Develop and oversee a performance management program for GREWE’s major third-party service provider relationship(s) that deliver on engineering, facilities management and space management services.
• Globally integrate information to inform GREWE’s facility infrastructure capital investment program in collaboration with GREWE’s Capital Management team.
• Improve relationships with workplace delivery leaders across GREWE, Technology, Security and Colleague Experience Group (CEG) to gather feedback and insights to drive an integrated approach to investments into workplace operations priorities.
• Direct a proactive facility infrastructure condition and risk management program
• Own and update GREWE’s standard operating procedures related to workplace operations.
• Maintain and update operational risk ratings, controls and testing requirements as required by AXP Operational Excellence, Compliance and Enterprise Resilience Teams.
• Lead delivery and organized recording/filing of policy & process documentation, team activities, supplier performance and critical tracking project/program management tracking tools.
• Advise on technology strategy and prioritization of tech enhancements / investments that benefit Workplace Operations, such as building management systems, IoT devices, sensor programs, work order management systems, drawing & space tools and asset lifecycle management.

Included in these responsibilities are the enabling elements of a seamless, simple, yet holistic approach to meet GREWE’s strategic priorities.  It will be the responsibility of this leader to develop a value driven and actionable strategy to 1) drive business growth, 2) deliver increased profitability, and 3) better manage facility risk / compliance.  Measurement systems such facilities condition assessment benchmarks, third-party key performance indicators and the associated metrics to measure goal progress and results are also part of this scope.  This will be supported by GREWE’s digital and analytics and capital management teams.

Minimum

• 10+ years’ work experience global building operations, facilities management, and/or engineering in commercial or corporate real estate portfolios
• 5+ years’ experience managing portfolio-scale programs for large commercial or corporate real estate office environments
• 5+ years’ experience managing major facilities services supplier relationships with companies such as CBRE, Jones Lang Lasalle, Cushman & Wakefield or equivalent suppliers
• Deep knowledge of real estate, facilities, and engineering capabilities
• Ability to write and communicate clear and compelling business cases, analyses and program plans, tailored various stakeholder groups
• Proactive critical thinking and qualitative/quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)
• Exceptional organizational skills and ability to focus on details while not losing sight of the big picture
• Ability to easily partner with and influence senior leaders across the AXP organization
• Strong people leader; proven track record of followership and team development

Preferred

• University/bachelor’s degree or equivalent experience in engineering, facility management, operations management
• Lean Six Sigma or Project Management Professional (PMP)
• Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word)

Travel requirement: 25%, both domestic and international

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.