Drive Clear’s delivery, customer engagement & solutioning charter across Vendor Portal, Invoice Processing, Payments & Discounting modules. Responsible for Presales, Solutioning & Delivery function for Supply Chain Solutions and responsible for supporting sales, customer onboarding and success, integrations and managing the support teams. Drive customer delight by understanding their business challenges and creating value through Clear’s Supply Chain solutions.

We are looking for an individual who can act as subject matter expert in Accounts Payable and Supply Chain (Procure-to-Pay) processes. Reporting under Delivery leadership, this individual will act as SME and provide guidance to a team of customer success executives to ensure smooth onboarding and support for Customers. Will lead the presales/solutioning function for Supply Chain Products and work closely with the sales team to design solutions to solve for customer requirements

This individual will work closely with other functions (Product, Sales, Integrations) within ClearTax

Role Outcomes

• Client Acquisition: Work closely with the sales team to understand customer business and processes and design solutions to cater to expected customer outcomes.
• Client Retention: Lead the team to achieve GRR targets through exceptional customer engagement and delivery of Clear’s solutions.
• Client Expansion and References: Become the partner of choice for the client team, create stickiness and grow NRR. Leverage the deep relationships and success stories for references that grow Clear’s business
• Team Management: Groom the individual contributors to become solutioning & delivery superstars and leaders. Build the right delivery discipline, process and habits that become the foundation of a winning delivery team.

Proactive Relationship Management

• Build and maintain strong relationships with key stakeholders across customer organizations, including CXOs/ Key decision makers, Finance / IT leadership, and business users
• Deeply understand each customer’s unique challenges, processes and business
• Maintain clear and consistent communication with customers across all levels, effectively managing expectations and ensuring transparency throughout the customer lifecycle

Driving product adoption and customer success:

• Collaborate with Customer Finance teams to ensure onboarding, training and usage of the Supply Chain products
• Consult with customers to understand as-is Procure-to-Pay, Accounts Payable, Vendor Management, Supply Chain Financing processes and help create to-be processes post deployment of AP platform
• Help customers in internal change management and ensure customer success in adoption of the platform

Product Feedback and Development:

• Synthesize product feedback from multiple customers and partner with product team for enhancements
• Work with Customers to redesign processes to adopt to product features and capabilities for optimal usage
• Communicate and help in deploying product enhancements in customer environment

Customer Support:

• Manage support team members on Supply Chain product troubleshooting and AP processes deployed across customers
• Implement best in class documentation for support teams on Supply Chain product to enable superior service and quick resolution of customer issues and queries
• Lead to provide solution to issues reported with higher complexities and ensure timely and high quality resolution

• Minimum 8-10 years of experience in Supply Chain/Accounts Payable (PTP tower) in a shared services environment or with Supply Chain software provider
• Deep understanding of AP sub processes including vendor master, invoice processing, payments etc
• In Depth understanding of Procure-to-Pay processes, Invoice life cycle management and processing (both PO and Non PO)
• High-level technical aptitude to understand our products and how they serve customer needs
• Proficiency in AP processes in SAP is required
• Exposure to GST in Indian AP environment is desired
• Exposure to Quality Tools – lean, Six Sigma (preferred)
• Strong analytical and problem-solving skills.
• Excellent communication skills and ability to work collaboratively in cross-functional teams.
• Attention to detail and a commitment to data accuracy.
• Bachelor’s degree in Accounting (with CA preferred)
• Ability to work in extremely high pace environment with cross-functional collaboration