Reporting to the Vice President, Business Innovation, Transformation and Shared Services, this role will play a key role externally in positioning ADP as a leader in HR outsourcing solutions and engaging with industry decision makers as well as current and prospective clients.

Strategic Business Leadership

• Establish strong strategies for the HR Outsourcing segment by collaborating with HRO leadership, business stakeholders, sales and marketing to develop the Canada go-to-market plan that drives revenue growth and sales results.
• Design and execute key HRO initiatives to increase market share relative to strategic business initiatives.
• Support the development and implementation of the strategic planning process as required. Contribute to initiatives and programs throughout the lifecycle by providing hands-on support during the development of new ideas at the beginning of the project. Support strategy-related projects when led by external parties.
• Develop business transformation plans focused on annual growth and work closely with internal and external stakeholders.
• Shaping the offering of products and services.
• Partner with sales, operations and product leadership to lead the design of the customer success journey based on market and industry verticals.

Offer of products and services

• Help shape ADP Canada’s HR product and service offering to ensure it meets the current needs of our existing and potential clients.

Thought Leadership in HR Outsourcing

• Influence ADP’s HR outsourcing strategy to address internal factors, external business and regulatory considerations, and industry and customer trends impacting the business. Represent HRO externally and internally.
• As an insightful manager of Human Capital Management and HR services, you will lead, influence and shape the HRO segment through actionable insights and act as a catalyst for innovation to drive growth in this area.
• Extract key competitive intelligence and other external research to ensure strategy is aligned with industry trends and customer needs. Partner with U.S. counterparts to identify and capture favorable growth opportunities.
• Act as an agent of change to create a vision and make it known.

Business expansion

• Working with Sales, foster, create and build relationships with current and potential customers to develop and manage the HRO segment resource pool.
• Present the HRO value proposition to business leaders, assessing opportunities and explaining the value of ADP’s managed HR outsourcing services.
• Own HRO’s current and new partnerships and distribution channels and growth of HRO’s offerings and products.
• Act as a resource to Sales Managers by working with current and prospective customers during the sales, implementation and service processes. Maintain an effective working relationship with the Sales organization to accelerate sales, drive revenue growth and ensure compliance.

Managing major transactions

• Play a pivotal/leadership role within ADP’s large/complex deal teams to help define and execute our deal origination and closing strategy. Play a lead role in client sourcing, building relationships and facilitating deal closing.

HRO Team Management

• Act as the lead manager of a team of HR outsourcing professionals (manager leader) who provide operational and programmatic support to HR outsourcing clients. In doing so, you will also be responsible for delivering exceptional service to clients and ensuring client satisfaction (based on Customer Prospect Score (NPS) and customer retention).

Training

• Bachelor’s / Master’s degree in administration (an asset)

Experience

• 10-15+ years of progressively responsible leadership experience in the Human Capital Management industry or related field, with business responsibilities
• Experience as a savvy HR leader for the external market (an asset)
• Ability to provide professional coaching to a high performing, collaborative team in a customer-centric environment, with demonstrated ability to lead a large, geographically dispersed team
• Experience in a US or international subsidiary environment (an asset)
• Strong expertise in HR; author of articles, experience as a presenter and/or moderator at trade shows (an asset)
• Experience in product/system implementation (an asset)
• English/French bilingualism (an asset)

Personal Attributes

• Strategic mindset and proactive approach to problem solving and decision making
• High level of integrity and professionalism, to represent ADP in the external market
• Recognized leadership skills to support, motivate, persuade, influence and build a team
• Proficiency in the art of communication and presentation and strong influencing skills
• Visionary mindset driving innovation and change in their field, anticipating trends and proactively positioning ADP to be the thought leader in HR outsourcing practices
• Strong relationship building skills and influencing abilities
• Ability to collaborate within cross-functional and matrix teams
• Customer-centric mentality
• Adaptability and flexibility to manage changing priorities and demands
• Ability to use data to create and realize ideas at strategic and tactical levels