We are seeking a dynamic and experienced HR Shared Services Lead to join our team in Bengaluru, India. In this pivotal role, you will be responsible for leading and optimizing our HR Operations function, driving efficiency, and ensuring exceptional service delivery across our international operations.

• Enhance and streamline onboarding and offboarding processes to ensure compliance and a seamless transition.
• Lead the implementation and updates of HR Information Systems (HRIS), ensuring data accuracy and system optimization.
• Establish a 1st and 2nd line HR support system for consistent global HR services.
• Ensure the accuracy of HR records and compliance with employment laws across all jurisdictions.
• Lead continuous improvement initiatives to enhance HR Operations capabilities and user experience.
• Develop and maintain a comprehensive HR knowledge base to support self-service and improve efficiency.
• Implement and manage a robust case management system to track and resolve HR inquiries effectively.
• Conduct regular audits of HR processes and systems to ensure compliance and identify areas for improvement.

• Bachelor’s degree in human resources, Business Administration, or related field; master’s degree preferred
• 8+ years of experience in HR shared services, with at least 2 years in a leadership role
• Proven track record in managing global HR services operations
• Strong knowledge of HR best practices, policies, and global regulations
• Proficiency in HRIS systems (e.g., Workday, SAP SuccessFactors)
• Excellent project management and problem-solving skills
• Outstanding communication and interpersonal abilities, with experience working in multicultural environments
• Strong analytical and data-driven decision-making skills
• Experience in implementing and managing outsourcing partnerships
• SHRM or HRCI certification preferred.