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Head of Operations – Scandinavia via Madrid
1 year ago
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We are looking for a collaborative, knowledgeable, passionate and driven Head of Operations to join our Madrid-based European Operations Center (EOC). This is a brand new role where you will play a crucial role in driving our company’s processes by leading a team of project managers and customer support. You will establish best practices, streamline processes to support the Operations team. In 2023, Otovo centralized its Operations team in Madrid and has built a dynamic, ambitious, international/bilingual team all passionate about the green transition and putting solar panels on every roof in Europe and a battery in every home
- Lead the Operations team for Norway and Sweden from Madrid
- Lead the delivery for PV installations according to Otovo’s quality standards.
- Leading the resolution of technical challenges with installers and manufacturers.
- Ensure that Operations processes are followed and propose improvements to these processes.
- Ensure that the installed base is working properly and fix cases where it is not.
- Collaborate with the Accounting team to ensure that our customers are up to date with their payments.
- +4 years of professional experience.
- Some experience in solar or battery storage is good to have.
- Proven experience in leading teams.
- Strong problem solving skills and willingness to roll up your sleeves and get the job done.
- Dynamism, autonomy, accuracy, sense of prioritization and customer focus.
- Mastery of IT tools, especially CRM.
- Currently based in Madrid, Spain or willing to relocate.
- Fluent in English.
- Swedish or Norwegian is good to have