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Documentation Manager
1 year ago
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Are you ready to lead a team that drives operational excellence and redefines efficiency? At The Pasha Group, we’re seeking a Documentation Manager who is passionate about delivering top-tier service, fostering team growth, and shaping the future of our Shared Service Center (SSC). If you thrive in fast-paced environments and have a knack for streamlining processes, this is your chance to make an impact!
Your leadership will redefine efficiency, empower teams, and drive operational excellence. As our Documentation Manager, you’ll oversee our Shared Service Center (SSC) Documentation function, ensuring top-quality service, seamless workflows, and a culture of continuous improvement. This is more than a job—it’s your chance to shape the future of our operations!
Your Mission: Excellence in Documentation Management
- Lead & Oversee: Direct teams across multiple departments, ensuring balanced workloads and alignment with service-level agreements.
- Innovate Processes: Drive process improvements that enhance efficiency, data integrity, and operational performance.
- Foster Team Growth: Cultivate a learning environment with high-quality training and development initiatives.
- Deliver Customer Satisfaction: Act as a liaison to resolve escalated concerns, ensuring processes meet customer expectations.
- Analyze & Optimize: Use data-driven insights to adjust workflows, manage resources, and elevate team performance.
- Bachelor’s degree in Business, Supply Chain Management, or related field—or equivalent experience.
- 5+ years of operations management experience, with at least 3 years in leadership.
- Deep knowledge of cargo documentation processes, excellent analytical skills, and customer-focused problem-solving expertise.
Skills That Set You Apart
- Strong leadership and motivational capabilities.
- Exceptional communication and relationship-building skills.
- Proficiency in Microsoft Office, with advanced Excel skills.
- A commitment to The Pasha Group’s core values: Excellence, Honesty & Integrity, Innovation, and Teamwork.
Screening Requirements
- Background Checks