The Director of Billing Operations at Kaseya plays a critical role in leading and managing the day-to-day operations of our billing team. This position requires a deep understanding of the end-to-end quote-to-cash process, ensuring accuracy, efficiency, and compliance in all billing activities. You will be responsible for optimizing billing processes, fostering a high-performing team, and collaborating with cross-functional departments to support the financial health and operational excellence of the company.

Key Responsibilities

• Lead and manage the North America billing operations team, providing guidance, mentoring, and development opportunities to ensure a high-performing and motivated team.
• Co-lead the day-to-day billing operations, ensuring timely and accurate responses to customers related to all back-office issues in all our regions (Americas, EMEA, APAC). This includes processing complex orders, addressing customer contract add-ons, amendments, and extensions.
• Develop and execute strategies to optimize billing processes and enhance efficiency.
• Develop and implement best practices and procedures to maintain compliance with regulatory requirements and internal policies.
• Collaborate with other senior leaders across Collections, Sales Operations, Finance, Accounting, and IT to align business operations with company goals and objectives and troubleshoot complex billing issues.
• Identify and monitor key performance indicators (KPIs) to determine team effectiveness, addressing issues, and correcting billing specialists’ actions.

Essential Duties and Responsibilities

• Oversee the entire quote-to-cash process, ensuring seamless integration and execution from sales quotes to cash collection.
• Implement and manage billing systems and processes to ensure accurate and timely invoicing.
• Conduct regular audits and reviews of billing processes to identify areas for improvement and implement corrective actions.
• Develop and maintain strong relationships with key stakeholders, including customers, vendors, and internal teams.
• Provide regular reports and updates to senior management on billing operations performance and key metrics.

• Proven experience in billing operations management, with a strong focus on the quote-to-cash process is a MUST
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of billing systems and software.