The Supervisor of People Shared Services (PSS) leads the regional HR Service Center LATAM in support of delivering a positive employee experience, ensuring process and service excellence, strong governance, and driving continuous improvement. Supports employee new hire onboarding, employee lifecycle events, terminations, mergers, and acquisitions. This role leads a team of HR professionals and works cross functionally with the People Shared Services Manager and People Partners.

• Leads a team of People Shared Service Representatives, providing support and talent management including hiring, establishing performance goals, coaching and performance management, training and development.
• Leads the team to ensure high work partner and employee satisfaction, process efficiency, and strong compliance.
• Manages the day-to-day administration to ensure workflows and processes are completed timely, consistently, and accurately.
• Serves as point of escalation for the regional team and handles complex and sensitive service-related issues.
• Drives reporting, data management, and data audits.
• Prepares weekly KPIs and monitor performance.
• Partners to support HR Programs and lead improvements.
• Executes HR strategy and drives employee and manager self-service by creating new tools, processes, and procedures.
• Ensures compliance with all regional employment laws, regulations, policies, procedures, and guidelines, including SOX compliance. Manages audit inquiries and conducts self-audits.
• Leads the onboarding process from offer acceptance until employee first day to ensure a positive candidate and manager experience.
• Creates and maintains knowledge base materials including process workflows, standard operation procedures and job aids to facilitate consistency in service delivery quality and facilitates knowledge transfer.
• Supports HR projects and performs other duties as assigned.
• Has working experience with Human Resources tools and systems.

Minimum Qualifications:

• 6+ years of applicable work experience in human resources
• 3+ years’ experience in a supervisory and/or people leadership role
• Able to work a hybrid schedule in Mexico City (3 days in the office, 2 remote)

Preferred Qualifications:

• Bachelor’s degree
• Experience working in an HR Shared Service Center
• Experience with Oracle HCM, iCIMS, and/or ServiceNow

Key Skills and Competencies

• English proficiency -Mandatory-
• Portuguese -Preferred-
• Demonstrated knowledge in various human resources functions (i.e. operations, staffing, benefits, compensation)
• Knowledge of case management and government regulations (as they apply to employment practices)
• Strong analytical, problem solving, and project management skills Excellent communication (verbal and written), interpersonal and customer service skills
• Change agent that is both process and results focused
• Demonstrated ability to establish workload priorities and balance diverse responsibilities and demands from multiple customers and competing priorities
• Acts as advisor to other Zebra functions and may become actively involved to meet schedules and resolve problems
• Effective collaborator that can effectively work across functions and teams
• Able to present concepts and recommendations to all levels of management
• Experience working with HR Software and tools. (Experience with Oracle HCM, iCIMS, and/or ServiceNow a plus)