The Sr. Director – IT Vendor Management Shared Services is responsible for managing and overseeing the relationships with technology suppliers and service providers. Their role includes selecting vendors, negotiating contracts, ensuring service delivery, monitoring performance, and maintaining strong communication channels.

Process Oversight & Optimization

• Key Focus Areas:
• Performance (SLA) Management
• Third Party Resource Management
• Data & Analytics
• Lead the evaluation, standardization, and streamlining of vendor management processes to enhance efficiency and reduce operational bottlenecks.
• Implement automation solutions for recurring vendor management tasks, ensuring scalability and minimal manual intervention.
• Establish a robust data and analytics framework, ensuring that key performance indicators (KPIs) and metrics are captured and accessible for real-time decision-making.
• Develop and maintain a process improvement roadmap to drive measurable improvements.
• Collaborate with cross-functional teams to ensure the reporting hub aligns with executive needs, providing timely, relevant insights that support strategic decision-making.
• Promote innovation and continuous improvement by driving process changes that directly impact the performance and value of vendor relationships.

Compliance & Governance to IT VMO Processes & Standards

• Ensure adherence to internal IT Vendor Management Office (VMO) standards and processes, maintaining compliance across all teams and third-party partners.
• Develop and enforce governance frameworks that align vendor activities with McKesson’s policies, industry regulations, and risk management practices.
• Regularly audit vendor management processes to identify and mitigate risks, ensuring that all third-party engagements meet internal and external compliance requirements.
• Provide oversight for regulatory reporting and documentation, ensuring transparency and traceability for all vendor management activities.

Leadership & Third-Party Oversight

• Lead a geographically diverse team, managing both direct internal reports and IT VMO third-party staff across onshore and offshore locations.
• Drive IT VMO third-party vendor performance by ensuring adherence to service level agreements (SLAs), contractual obligations, and McKesson’s performance expectations.
• Foster a culture of accountability with IT VMO third-party suppliers, ensuring alignment with McKesson’s goals and continuous performance improvement.
• Act as the primary liaison between McKesson’s internal teams and IT VMO third-party staffing providers, ensuring effective collaboration, resource allocation, and conflict resolution.

Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).

Critical Skills

• 10+ years IT Vendor Management relevant work experience, including prior experience as a service provider
• Demonstrated program management experience including outsourcing contract management
• Demonstrated ability to integrate and manage large initiatives and operations
• Demonstrated ability to lead change with a focus on service delivery and financial results
• Understanding of benchmarking processes and techniques
• Experience with outsourcing, performance measures, and monitoring
• Experience designing and deploying performance management processes and systems

Additional Skills

• ITIL Foundation V3 certification preferred.
• ISG GovernX experience preferred.
• Thinks globally and sees multiple aspects and impacts of issues and projects them into the future
• Provides direct, complete, and “actionable” positive and corrective feedback to others
• Clear thinker who anticipates and develops strategies for anticipated future consequences and trends
• Knows how organizations work; knows how to get things done both through formal channels and the informal network
• Copes with change and works effectively without having the total picture
• Communicates a compelling and inspired vision or sense of core purpose
• Clearly delineates responsibilities and sets clear objectives and measures
• Quickly grasps the essence and the underlying structure of new situations and problems
• Relates well to people at all levels both inside and outside of the organization
• Bright and intelligent individual who deals with concepts and complexity comfortably
• Energized by tough challenges and the opportunity to lead
• Deals comfortably with more senior managers
• Action oriented and addresses challenges energetically
• Highly self-motivated and directed
• Strong McKesson service orientation
• Team-oriented, collaborative environment leadership skills

Education

• BA/BS OR equivalent experience.
• MBA or relevant graduate degree strongly preferred.
• Certification with Six Sigma and/or the Project Management Institute (PMI).