The Director, Billing-to-Cash will be a new critical leadership role that oversees the strategy, management and execution of the centralized billing to cash functions for CRH Americas Materials, Inc. (AMAT), including customer billing, cash application, and customer setup activities. This role will report directly to the VP, Finance and Accounting Shared Services and serve as a strategic partner by engaging and developing trust-based partnerships with business leaders within AMAT to anticipate business issues and drive strong decision making through sound financial management and application of accounting expertise. The Director, Billing-to-Cash will be a critical change agent that helps to develop a strong, collaborative organizational culture while striving to enhance services and processes in AMAT.

Finance and Accounting Shared Services Center (SSC) Operations

• Lead a Billing-to-Cash Shared Services team with ~100 total employees responsible for activities including customer billing, cash application, and customer setup
• Own the analysis and management of key performance indicators and service level agreements for the Billing-to-Cash SSC team and proactively take actions to improve performance as appropriate
• Create and sustain a culture of continuous improvement to deliver effective and efficient Billing-to-Cash processes
• Assign responsibilities to the Billing-to-Cash SSC team to meet business needs
• Work closely with the Billing-to-Cash SSC team to ensure all transaction processing activities meet efficiency and quality targets established for AMAT
• Review reporting on billing activities to identify discrepancies
• Respond to escalated billing-related inquiries
• Oversee the fiscal activities of the Billing-to-Cash SSC team, including budgeting, reporting, and audits
• Demonstrate a commitment to outstanding customer service
• Support external audit efforts between the Billing-to-Cash SSC team and the external audit firm for preparation of the external audit
• Remain abreast of best practices and trends relevant to billing to cash, shared services, and related technologies
• Identify and promote process improvements and automation initiatives to increase operational efficiency and reduce costs
• Influence and negotiate with a wide range of audiences, internally and externally
• Monitor proper billing to cash internal controls as well as key operational management controls
• Establish, communicate, and manage the Billing-to-Cash SSC team’s policies, procedures, and controls
• Ensure the Billing-to-Cash SSC team’s compliance with the overall SSC team’s policies, procedures, and controls
• Coordinate with teams at the various localized operating companies as required
• Perform related duties and responsibilities as assigned

Finance and Accounting Shared Services Center (SSC) Design and Implementation

• Provide insight to SSC Lead to refine the strategy for the Finance and Accounting Shared Services (SSC) organization
• Lead design and implementation of the Billing-to-Cash SSC organization, including governance and organizational design, transition planning, site setup, knowledge transfer, and transition activities
• Collaborate with the VP and other functional leads (Record-to-Report, Payables, and Payroll) to ensure alignment within the SSC organization as well as alignment to broader AMAT strategic goals
• Work with business leaders to ensure site readiness for the Finance and Accounting Shared Services Center, with a specific focus on the Billing-to-Cash SSC team

Team Management

• Lead, inspire, motivate, and manage the Billing-to-Cash SSC team
• Coordinate with the SSC Lead and the leaders of the Record-to-Report, Payables, and Payroll SSC teams to promote a strong, collaborative Finance and Accounting Shared Services organization
• Provide input into the overall talent management strategy for the Billing-to-Cash SSC team
• Build and enhance a strong team that provides proactive support and results-driven execution of responsibilities to meet the current and future needs of the business
• Strive to maximize employee retention through recognition, motivation, and strong management
• Hold 1 to 1s and HR reviews for direct reports to set and review objectives, appraise performance, and assist with career development, ensuring effective performance management
• Manage and coach employees to increase engagement and promote professional development, innovative thinking, and career growth

Performance Management

• Act as a catalyst for change and improvement in performance and quality by creating a culture of change, improving organizational health, and encouraging teams to strive for high performance
• Drive the Billing-to-Cash SSC organization to continuously improve processes and efficiency
• Drive towards automation over manual work when possible
• Work with supervisors and managers to ensure they meet timelines and manage risks within their sub-teams
• Develop and maintain effective partnerships with business leaders at corporate and localized operating companies ensuring they understand and value the services provided by the SSC team and respond to feedback regarding opportunities for improvement
• Liaise with key stakeholders across AMAT to ensure appropriate service levels are being provided
• Prepare budget for the Billing-to-Cash SSC team
• Manage the Billing-to-Cash SSC team within approved budget and guidelines

Education/Experience

• Bachelor’s degree in Business Administration (Finance or Accounting preferred)
• CPA or CMA preferred
• MBA preferred
• Six Sigma certification preferred

Work Requirements

• Minimum 10 years of experience working in finance and accounting functions
• Minimum 10 years of experience with SAP or equivalent ERP in a shared services environment
• Minimum 8 years of experience leading billing teams, preferably in a shared services environment
• Solid experience in designing and standardizing processes, preferably transactional activities (e.g., reconciliations, cash application, customer setup, and customer billing)
• Working knowledge of the building products/construction industry practices/processes preferred
• Proven track record in successfully leading a large business unit or department
• Proven ability to lead a major change effort
• Proven track record to deliver high levels of customer service
• Excellent communication and leadership skills are mandatory
• Lean Six Sigma or Lean Daily Management experience preferred

Knowledge/Skill Requirements

• Excellent problem-solving skills combined with the ability to make confident, informed decisions
• Understanding of business processes in a heavy building material and construction organization
• Ability to interface and communicate effectively with leadership both within and outside of the shared services organization
• Ability to manage large, scalable operations
• Strong stakeholder engagement and communications skills, with the ability to confidently craft and control messaging to a variety of stakeholders
• Ability to lead and motivate others and guide them to solve problems
• Ability to implement and standardize processes
• Excellent written and verbal communication skills (English)
• Excellent problem solving and analytical skills
• Strong understanding of finance and accounting activities including chargebacks, allocations, reconciliations, budgets, reporting, capital planning, etc.
• Proven track record of managing a high volume of transactions
• Familiarity with cloud-based ERP software (e.g., SAP S/4HANA)
• Familiarity with point of sales systems (POS)
• Demonstrated ability to improve efficiencies and costs
• Senior principles, leading by example in terms of work ethic and professional attitude
• Strategic mindset enabling development and execution of strategies aligned with shared services operations and broader organizational goals
• Ability to navigate competing priorities from various stakeholders and make decisions while maintaining collaborative culture
• Ability to understand business strategy and translate into effective tactical plans
• Team player who will set the culture from the top
• Ability to build and motivate high performing teams
• Solution-oriented consensus builder, and trusted partner across the organization
• Transformative leader with a focus on continuous improvement
• Ability to effectively lead a major change effort
• Strong computer skills
• Strong knowledge of GAAP, internal controls, regulatory requirements, and financial reporting
• Familiarity with invoices, sales orders, credit memos, and bank deposits
• Proven skills in process improvement and/or gaining efficiencies through technology
• Familiarity with technology-enabled process improvement
• High customer service orientation
• Strong aptitude working in finance and accounting systems
• Ability to conceptually understand and envision technical enhancements and upgrades
• Ability to prioritize and provide clarity
• At least 3 years of experience in a public accounting role
• At least 7 years of experience in a supervisory role within operations accounting