Think “lab” and not “agency”. We get excited about solving business problems, not creating advertising for the sake of making advertising. Our entrepreneurship DNA runs deep. We’re willing to break rules, try new things, and test hypotheses if it means better understanding our craft. It’s fun!

• Establish and build a strategic, professional resource management and scheduling shared service organization that anticipates future trends and delivers the right workforce, at the right time, in the right location to meet business needs.
• Lead and oversee capacity planning. Work closely with the People & Experience, Operations and Finance teams to optimize utilization, efficiency and profitability.
• Future-proof our agency workforce to manage peaks and troughs in resource demand across local markets, scaling the workforce as the business grows while minimizing inefficiencies.
• Understand talent skill set requirements across each department (Creative, Media, Strategy, Insights & Analytics, Client Partnership, Project Management, Influencer Management, and Production teams) across nuanced local markets; actively engage with department heads to ensure clarity on current and future resource needs.
• Develop effective resource allocation plans that facilitate sharing of resources and cater to regional and local business needs accordingly.
• Scale resources across APAC by leveraging our future shared service center, ensuring alignment with local market needs and maximizing operational efficiency.Develop data-driven approaches, supported by application of technology, to provide insights into future demand and drive high-quality decision-making.
• Setting up Resource Department from resource management principles & philosophy to roadmap & structure & processes that align with current system
• Create, own and drive the roadmap for the development of the technologies used to deliver these programmes, roll out and implement.
• Manage change management in introduction of new processes and assessment of optimization opportunity
• Work with department heads to develop resources management strategies while balancing the assurance of quality work, increasing utilization, increasing billability and meeting business requirements.
• Understand company business objectives, financial KPIs, and planned trajectory for each account, to better assess scopes and burn data to make informed resource recommendations and decisions.
• Strategize by leveraging data on WorkFront (or ClickUp) to help manage resource planning and staffing needs while assisting with system implementation and improvement of data integrity.
• Work closely with business leads in understanding new business requirements and demands. Regularly review client demand, new business and resource supply. Work with cross functional teams to anticipate and forecast future resourcing needs and capacity.
• Conduct regular risk analysis and trending assessments. Create contingency plans and solutions accordingly.
• Build strategic partnerships with staffing vendors and maintain a robust freelancer network
• Identify bottlenecks to workflows. Build and provide necessary training to people managers and department heads to improve ways-of-working, importance of planning & forecasting, effective casting/allocation of resources.

• 10+ years experience managing cross-departmental resources at an global integrated creative & media agency
• Proven track record of managing resources across various departments such as Creative, Media, Strategy, Insights & Analytics, Client Partnership, Project Management, Influencer Management, and Production teams.
• Has experience managing on-shore, near-shore and off-shore resources across APAC markets
• Highly strategic, collaborative, positive, and open to feedback
• In-depth understanding of creative & media agency processes and best practices
• Experience working with cross-functional teams and senior leadership to make complex staffing decisions
• Experience of building resource management team that include implementation of staff plans, schedules, cost management plans, and reports & evaluate portfolios for both skills and subjective quality
• A strong black-book of freelancers that you’ve previously worked with, and ability to vet new ones
• Strong interpersonal management skills with the ability to build rapport and develop trust with peers and senior leaders