Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.

• Formulate a vision for the company’s customer service process and technology landscape as well as represent Global Commercial Operations in all other IT-Projects within the scope of Quotation to Cash
• Lead a global community of Customer Service teams, sharing best practices, aligning on standard business processes and technology deployment in order to harmonize all “End-to-End” processes for our global “Quotation to Cash” department
• Coordinate all Quotation-to-Cash processes in cooperation with different commercial business functions and management teams
• Design and drive customer service initiatives with focus on continuous improvement and automation of the processes of customer interfaces
• Design and implement harmonized and efficient SAP-landscape that meets the needs of our global commercial organization
• Ensure that all projects are rolled out according to the schedule and defined targets in the different countries
• Communicate the actions needed to implement the function’s strategy and business plan within the team and explain the relationship to the broader organization’s mission, vision and values
• Identify and support best practices and support process-related trainings

• Follow our working principles of high agility, quality and efficiency, based on our values: Collaborative, Proactive, Reliable and Excellent!
• A strong strategic mindset with the ability to develop policies, guidelines and standard processes but also to create and communicate the organizations vision for the future
• Extensive experience in driving change management processes and being the PMO for global projects
• Cultivate Innovation: Create new and better ways for the organization to be successful
• Excellent SAP experience in models Sales Distribution, Material Management, Logistic and others are required
• Bachelor’s degree in business economics with a focus on foreign trade, controlling, organization, IT, finance or equivalent education
• Language skills: English fluent (presenting, writing, reading); other languages besides German are an asset