This role will deputise for the Head of Operational Resilience and Market Service Oversight where required and provide continued support with strategic planning and delivery roadmap for the team.

• Market and Corporation governance – provide oversight and assurance for market and Corporation services on behalf of Operations and the wider Corporation.
• Develop and implement oversight framework to support assurance activities for material third parties operating across the Market.
• Primary focus of oversight activities is on Material third parties, Market Shared Service Providers and designated Critical Third Parties.
• Interpret, respond to and implement global regulatory obligations around material third parties; support business units with operational resilience requirements.
• Represent Lloyd’s and fulfil the duties associated with membership of Governance boards.
• Provide assurance and support on behalf of Lloyd’s to key 3rd party service partners (LIMOSS, Velonetic/DXC)
• Operate as Vendor Manager for critical outsourcing relationships.
• Represent Operational Resilience and Lloyd’s at Steering Groups
• Act as the main Lloyd’s Authorised Contact, collaborating with key stakeholders to ensure strategic decisions are made in line with business outcomes.
• Provide risk management assurance and support to Market and Corporation Controls for Market Services
• Lead regulatory notification process (including global) for material suppliers/outsourcers; support business and key stakeholders with process
• Market and Corporation Relationship and Stakeholder Management and Assurance
• Engagement and alignment with market service providers (DXC, LIMOSS, PPL) and market representatives (LMA, IUA, LIIBA) to assure and align oversight
• Provide technical assurance and system lifecycle oversight to all business areas (e.g. Procurement, HR, Central Finance, Operational Risk)
• Provide SME input and support to Legal during 3rd party contract drafting, i.e. governance and Ops Res schedules
• Resilience Oversight
• Ensures resilience and recovery plans are defined for all market systems/applications and aligns with operational resilience and business continuity requirements.
• Provides oversight and management of agreed resilience testing cycles
• Market System and Service Transition Oversight
• Ensures transition controls and procedures are applied for all deliveries and changes on behalf of Lloyd’s for both Corporation and Market systems

• 3rd party management
• Change Management and Delivery
• Experience with business operations platforms
• Working collaboratively across multi-party teams and stakeholders to deliver high quality outputs
• Experienced in forming constructive partnerships and mutually beneficial solutions with third parties
• Experience of implementing sustained process and culture change in a business environment
• Adherence to agreed governance processes and procedures
• Track record of achieving high professional standards
• Track record in adopting new ways of working
• Exceptional influencing skills with ability to find compromise when required
• Excellent organisational skills
• Evidence of operating in a complex environment and regulated market environment with multiple stakeholders
• A strategic thinker who is commercially astute and able to shape ideas into actionable plans