The Head of Global Services (HGS) for Medical & Scientific Affairs is critical for the evolution of existing service verticals, for cross-service experience sharing and coordination, and for establishing new verticals within Medical & Scientific Affairs. The role also serves as counterpart for Pillar Leads and Cluster-level Capability Management.

• Leading a team of Team Leaders, Coordinators and individual contributors (may include subject matter experts and service owners) responsible for overseeing and delivering global services
• Enabling disruptive innovation of services delivery
• Coordinating across service verticals to enable solution delivery
• Establishing new service verticals (from business case to implementation)
• Evolving the service delivery structure
• Acting as the counterpart for Pillar Leads and Cluster-level Capability Management
• Managing the budget of the service vertical including alignment of local and Corporate Finance
• Manage and develop the human capital in the team

• Master Degree in Life Sciences, Pharmaceutical Industry, Medical Department or others (PhD and/ or MBA is a plus)
• A minimum of seven years of proven success in service delivery management, preferably in a Big Pharma, internal shared services setup
• A minimum of five years of people management in Medical/Scientific Operations (including budget accountability and financial management)
• Experience in delivering disruptive transformation within a globally matrixed environment
• Proven background in continuous improvement activities and business process reengineering
• Solid management and organizational leadership skills
• Fluent English in written, reading, speaking – due to the global nature of this role, the job will be 100% in English.
• Excellent oral and written communication, with great interpersonal skills; able to forge trusting relationships within a diverse team.
• German, Spanish or additional languages would be a plus.
• Able to apply sound judgment while working independently within tight timelines
• Proven success as a key member of a matrixed, cross-functional team of people managers; able to work with people across all functions
• High level of cultural awareness and sensitivity as well as customer centricity